Patient Services Coordinator I

Illinois Bone & Joint Institute; Frankfort (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401k with company match

Wellness program

Health savings account

Job summary

Illinois Bone & Joint Institute in Frankfort, IL, seeks a Patient Services Coordinator I to deliver high-quality registration, scheduling and front-desk support, ensuring a smooth patient experience. Must thrive in a fast-paced, team-oriented environment and provide exceptional customer service.

Role requires a high school diploma, 1 year of customer service experience (medical office preferred), and familiarity with medical terminology. EPIC EHR experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in a customer service role (medical office preferred).
• Epic/EHR experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Welcome patients and visitors with excellent service.
• Process registrations and appointment scheduling for efficient operations.
• Answer general inquiries and direct to appropriate staff.
• Handle phone reception, triage, and escalation as needed.
• Manage patient demographics, insurance, and required documents.
• Support front desk duties and help maintain a clean, safe workspace.

Skills

Customer service

Medical terminology

Phone etiquette

Team player

Multitasking

Education

High school diploma or equivalent

Tools

Epic EHR

Microsoft Office

Job description

Description

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Job Type

Full-time

Description

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

IBJI is seeking a professional, adaptable and positive Patient Services Coordinator I to join our team at our Frankfort office. We value a strong workplace culture and are looking for candidates with a proven track record of exceptional customer service who can contribute positively to our collaborative and team-oriented environment.

Must be comfortable working with a high volume of public interaction, enjoy working in a fast paced environment, while being efficient and productive following company and best practice standards. Professionalism and a great team support attitude is a MUST.

What You Can Expect From Us

• A positive team environment, management commitment to your success
• Gain experience in front office business operations
• Career growth - as IBJI continues to grow, so do opportunities
• Provide support for our communities with our philanthropic group - IBJI Cares

Summary

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

• Education
• High school diploma or equivalent required
• Experience
• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Skills
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.

Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.

Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.

Work may be stressful at times.

Contact may involve dealing with angry or upset people.

Other Information

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Benefits

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Equal Opportunity Employer

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.

Salary Description

$17.00-$22.00/hour based on education & experience