Patient Services Coordinator I

Illinois Bone and Joint Institute LLC; California (MO); On-site; USD 34,000 - 45,000; Full time

Job summary

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service, handle registration, scheduling, and front-desk operations to ensure a smooth patient experience.

The role requires at least one year in a customer service role (medical office preferred), high school diploma, and familiarity with EHR systems; Epic experience is a plus. You will work in a fast-paced clinic environment with a need for flexibility.

Qualifications

• Minimum one year of customer service experience; medical office setting preferred.
• Familiarity with EHR systems; Epic experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Welcome patients and visitors with the highest quality customer service.
• Prepare registration and pre-registration paperwork for operations.
• Answer general inquiries and manage appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration to include demographics, insurance, and required documents.
• Check in/out procedures and patient chart management.
• Collect and post patient payments (copays/deductibles).
• Insurance verification and referrals as required.
• Maintain a clean, safe work environment; other duties as assigned.

Skills

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Description

Job Title: Patient Services Coordinator I

Job Description

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Summary

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Maintain a clean and safe work environment.
• Other duties as assigned.

Requirements

Education

• High school diploma or equivalent required

Certifications/Licensure

• Not Applicable

Experience

• Minimum one year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)

Technical Skills

• Not Applicable

Soft Skills

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times
• Contact may involve dealing with angry or upset people

Physical Requirements

• Stand or sit for extended periods of time
• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.