Patient Services Coordinator (Front Desk & Scheduling)

Trinity Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St Joseph’s Health and Trinity Health is seeking a receptionist to support office operations and work with staff to provide efficient patient care in a hospital setting in Syracuse, NY.

The role includes scheduling, pre-registration, revenue review, and front-desk duties, with emphasis on accuracy, confidentiality, and professional communication. High school diploma or equivalent and 1–2 years’ experience preferred.

Qualifications

• High school diploma or equivalent, business school or formal secretarial training a plus.
• One to two years’ experience preferred.
• Multi-line telephones, PC and software knowledge, and good interpersonal skills required.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support - Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

Skills

Multi-line telephones

PC knowledge

Software knowledge

Office equipment

Communication skills

Customer service

Education

High school diploma

Secretarial training

Tools

PC terminals

Telephone system

Copier

Fax machine

Typewriter

Job description

St Joseph’s Health and Trinity Health is seeking a receptionist to support office operations and work with staff to provide efficient patient care in a hospital setting in Syracuse, NY.

The role includes scheduling, pre-registration, revenue review, and front-desk duties, with emphasis on accuracy, confidentiality, and professional communication. High school diploma or equivalent and 1–2 years’ experience preferred.