Patient Services Coordinator - Dr. Starr

Hospital for Special Surgery; New York (NY); On-site; USD 52,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a Patient Services Coordinator in New York, NY. The role supports office operations, manages patient communications, and assists with coordination across departments.

Qualifications include strong word processing and customer service skills, experience in a healthcare setting, and familiarity with Epic EMR. This full-time position offers regular hours and competitive compensation.

Qualifications

• Word processing and strong customer service experience.
• Healthcare setting experience preferred.
• Familiar with EMR systems, especially Epic.

Responsibilities

• Develops/Manages processes & systems - assists with contracts and physician enrollment.
• Coordinates enrollment in managed care plans.
• Ensures compliance of negotiated contracts with payors.
• Follows up and resolves payment issues with insurance payors.
• Acts as a liaison between physician offices and insurance payors.
• Schedules, coordinates and documents PHO related meetings.
• Maintains tracking logs for insurance payor issues.
• Oversees PHO phone line and responds to urgent physician office issues.
• Maintains satisfactory attendance and punctuality.
• Adapts to changing situations and work assignments.

Skills

Word processing

Customer service

Education

Associate degree

Bachelor's degree

Tools

Epic EMR

Job description

Patient Services Coordinator - Dr. Starr# Welcome to HSS Careers## Patient Services Coordinator - Dr. StarrApply: New York, NY: Full time: Posted Today: JR2026-106645**How you move is why we’re here. Now more than ever.**Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift****Compensation Range**The base pay scale for this position is $37.90 - $42.17. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing****JOB DESCRIPTION** **YEARS OF EXPERIENCE REQUIRED** Word processing skills and strong customer service experience. 44928 Secretarial **YEARS OF EXPERIENCE PREFERRED** Healthcare setting Proficiency in automated office productivity tools (e.g. word processing software). Proficiency with EMR - Epic highly desirable. Experience in health care setting. **PHYSICAL WORKING CONDITIONS** Sitting in a comfortable position with frequent opportunity to move about Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions. **ENVIRONMENTAL WORKING CONDITIONS** Comfortable indoor area Located in a comfortable indoor area. Examples: executive, management and secretarial positions. **HAZARDS OSHA** ~Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. **POSITION & UNIT ACCOUNTABILITIES** * Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.* Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.* Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.* Upholds Standards/Expectations of HSS Staff - Resolves payor issues Followsup and resolving payment issues with Insurance Payors.* Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors.* Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.* Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.* Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.* Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.* Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.* Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments. **EDUCATION REQUIRED** Associates **EDUCATION PREFERRED** Bachelors **CERTIFICATIONS/LICENSURE REQUIRED** **CERTIFICATIONS/LICENSURE PREFERRED** **SKILLS REQUIRED** **SKILLS PREFERRED**