Patient Services Coordinator - CTRC Research

MD Anderson Cancer Center; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

MD Anderson Cancer Center seeks a Patient Services Coordinator to manage patient scheduling and support clinical operations. This role requires communication with patients, maintaining records, and ensuring efficient clinic flow. Ideal candidates possess a high school diploma, prefer a bachelor's degree, and have relevant healthcare experience.

Qualifications

• Three years of relevant work experience required.
• Experience in a patient care or healthcare administration setting preferred.
• Ability to manage multiple patient support tasks efficiently.

Responsibilities

• Schedule patient visits, diagnostic tests, and procedures.
• Maintain patient records and appointment schedules.
• Communicate with patients and multidisciplinary teams effectively.

Skills

Patient Care

Communication

Scheduling

Record Keeping

Education

High school diploma or equivalent

Bachelor’s degree in Health Services Administration or Business

Job description

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasks including but not limited to patient appointment and consult scheduling; scheduling diagnostic tests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center management team.

KEY FUNCTIONS

Patient Interaction: (50%)

Greets, orients, and answers questions.

Consistently provide updates to patients on unit status.

Schedule patient visits, diagnostic tests, treatments and procedures.

Assist in maintaining a safe environment for patients, co-workers and visitors.

Provide patients with pagers when the unit it full.

Communication with Patients and Multidisciplinary Team: (25%)

Notify physician/research team when orders are needed.

Manage schedule requests in a timely and efficient manner.

Communicates pertinent information regarding appointments, scheduling, and necessary preparation and/or changes to patients, families, physician, research team members and others centers via in person, phone, mail, by online applications or secure messaging.

Provide communication to research team when patients do not arrive for their appointments within 4 hours.

Provide consistent updates to the ORS System, Lab Tracker and/or ARMADA.

Record Maintenance: (25%)

Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.

Consistently submit CTRC Scanned nurse log, DPA, and sign in forms to correct folders.

Completed patient packs for the next day appointments. Pull all orders and provide patient labels as directed.

Maintain scheduling work queue and EKG logs

Maintain Rounding logs and patient room/nurse assignment log.

Keep early bird forms, chemotherapy books, available in the lobby for patients.

Other Duties Assigned.

EDUCATION

Required:

High school diploma or equivalent.

Preferred:

Bachelor’s degree from an accredited university or college, preferably in Health Services Administration or Business.

EXPERIENCE

Required:

Three years of relevant work experience.

Preferred:

Experience in a patient care or healthcare administration setting.

May substitute additional education for required experience on a one to one basis.

OTHER

Required:

Must pass pre-employment skills test as required and administered by Human Resources.

Additional Information

• Requisition ID: 175084
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No
• Science Jobs: No