Patient Services Coordinator (CPCP)

Burrell Behavioral Health; Columbia Township (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a front office coordinator to assist with patient scheduling, information management, and communication with visitors. The role requires strong customer service skills, medical office training, and the ability to manage multiple tasks effectively. Full-time employees enjoy an attractive benefits package including health, dental, and wellness programs.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plans

Career advancement opportunities

Supportive work culture

Qualifications

• Experience in a clinic setting beneficial.
• Knowledge of medical terminology and insurance procedures is beneficial.

Responsibilities

• Greets and instructs patients.
• Enters patient information into the computer.
• Answers incoming calls and schedules appointments.

Skills

Communication

Customer Service

Computer Knowledge

Typing Skills

Education

Medical office training

Job description

Job Description:

Essential Job Functions:

• Greets, instructs, directs and schedules patients and visitors.

• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.

• Enters new and established patient information into the computer.

• Answers incoming calls, schedules appointments for patients, dispatches messages and/or calls appropriately.

• Performs patient care activities within the scope of data entry/processing and patient account functions.

• Collection of payments, answers questions regarding insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

• In communicating with patients, families, visitors and associates, a caring, friendly, personal and professional approach is expected.

• Performs related duties as assigned.

Knowledge, Skills, and Abilities:

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.

• Ability to sort, read, understand and follow written and oral instruction.

• Ability to sort and file materials correctly by alphabetical, numerical or color-coded systems.

• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.

• Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.

Experience and Education Qualifications:

• Medical office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.

• One year experience in a clinic setting beneficial or two years in a public contact position.

• CPR certification beneficial

Supervisory Requirements:

None

Employment Requirements:

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias Learning at the beginning of employment and annually thereafter.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.