Patient Services Coordinator

Illinois Bone & Joint Institute; New Lenox (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service at our various Illinois locations. The role emphasizes accurate registration, optimized scheduling, and effective communication with patients and staff.

Ideal candidates have at least three years in customer service, one year in patient services, and familiarity with Epic EHR. A high school diploma is required; an associates degree is preferred.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration a plus).
• Minimum three years experience in customer service required.
• Minimum 1 year in a patient services related role preferred.
• EHR experience with Epic preferred.
• Knowledge of medical terminology preferred.
• Neat, professional appearance; strong communication skills.

Responsibilities

• Welcome patients and visitors with high-quality service.
• Handle appointment scheduling and phone triage.
• Perform registration/pre-registration and verify demographics.
• Manage insurance verification and patient payments.
• Support training and mentoring of new staff.
• Maintain clean and safe work environment.
• Attend to flexible schedule including opening to closing shifts.
• Travel to nearby clinics as needed.
• Document and escalate issues as appropriate.

Skills

Customer service

Verbal & written communication

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Associates degree

Tools

Epic EHR

Job description

Job Type
Full-time

Description

Illinois Bone & Joint Institute, LLC (IBJI),
Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.
IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.

About

• Thrive in a fast paced, multifaceted public-engaging environment
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

Skills/experience that transfer well to the Patient Services Coordinator role

• Fast Paced Healthcare, Wellness/Spa Front Desk
• Hospitality Industry Front Office/Guest Services
• Fast paced food service industry - waitresses, hostesses, bartenders, baristas

Expectations

• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
• Occasional travel to nearby clinics to assist with Front Desk Coverage
• NO WEEKENDS!

What you can expect from us

• A positive team environment with colleagues and managers committed to your success
• Gain skills in multiple areas of Administrative Operations and Patient Care
• Leadership Development pathways
• Provide support for our communities with our philanthropic group - IBJI Cares
• Career growth - as IBJI continues to grow, so do opportunities

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

Education

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)

Experience

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic experience preferred

Skills

• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Benefits

• Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.

Salary Description

$17-$22/hour based on education & experience