Patient Services Coordinator

The Rector & Visitors of the University of Virginia; Gainesville (VA); On-site; USD 22,041 - 32,222; Full time

Job summary

The University of Virginia is seeking a Patient Services Coord III to schedule and register patients for the outpatient clinic, verify eligibility, and secure necessary pre-authorizations. This role works closely with physician offices, Utilization Review, and the Business Office to ensure seamless patient access and accurate billing.

The incumbent will provide empathetic customer service, maintain accurate patient records, and support flexible, fast-paced healthcare operations across UVA Health

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year of clerical experience in a medical office setting required.
• Licensure: None.
• Knowledge of basic medical terminology.
• Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills.
• Background of insurance knowledge is required for certain tasks assigned.
• Ability to comprehend insurance cards and benefit details.
• Ability to deal directly with the public in a professional and empathetic manner.
• Preferred: Background/knowledge of government/state and patient assistance programs.
• Preferred: ICD-10 and CPT coding knowledge.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office preferred.

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.
• Perform other job-related duties as directed by the Supervisor.

Skills

Medical terminology

Customer service

Insurance knowledge

ICD-10/CPT knowledge

Computer skills

Windows

Microsoft Office

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Job description

Patient Services Coord III

Job Code: PF1220

ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world‑class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health's community hospitals, outpatient locations, and provider offices. By combining our team's talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people's lives every day.

JOB TYPE

Classification: Non Exempt

JOB SUMMARY

Schedules and registers patients for the outpatient clinic. Verifies eligibility for patients and ensures all pre‑authorizations, referrals, and pre‑certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments. Perform other job‑related duties as directed by the Supervisor.

QUALIFICATIONS

• Education: High School Diploma or GED required.
• Experience: 1 year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.
• Licensure: None
• Additional Skills/Requirements Required: Knowledge of basic medical terminology. Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills. Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.
• Additional Skills/Requirements Preferred: Background/knowledge of government/state and patient assistance programs is preferred. Working knowledge of ICD‑10 and CPT coding is preferred. Strong computer skills. Proficiency in Windows and Microsoft Office preferred.

Competencies

• Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork: Works within a team to achieve patient and team goals.
  • Shares and initiates regular and professional communication with co‑workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes

• On call responsibilities as directed: No

• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $16.00 - $23.39 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.