Patient Services Coordinator

Three Oaks Hospice, Inc.; Dallas (TX); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Three Oaks Hospice is seeking a Patient Services Coordinator to manage the intake and scheduling of patient visits for field staff, while coordinating patient care and maintaining relationships with patients and referral sources.

The role includes handling insurance verification and authorization processes, ensuring HIPAA compliance, and supporting admissions with accurate EMR data entry and documentation.

Qualifications

• High School Diploma required.
• Two years of healthcare experience in a hospital, medical outpatient clinic, home health, hospice, or specialty care setting.
• Six months of clinical intake and scheduling experience.
• Must have reliable transportation, proof of current automobile insurance and a valid driver’s license.

Responsibilities

• Handle all intake and scheduling interactions via phone (inbound and outbound), email, voicemail, faxes, and chat in a timely and courteous manner.
• Answer inquiries from patient, patient’s family, and facilities, respecting privacy and confidentiality.
• Assist new and existing patients by promptly managing the registration process and scheduling first time and follow-up appointments with providers.
• Ensure all admission paperwork is complete and accurate, including signatures, patient clinical history, demographics, and insurance information in the EMR system.
• Collaborate with the company’s insurance professionals regarding the patient’s benefit coverage and financial responsibility.
• Collect payment information for copayments, private payments, patient balances, and record payments.
• Create patient charts and audit all paperwork for accuracy.
• Communicate with other departments and healthcare providers pertaining to patients’ needs and concerns to enhance resolution of issues.
• Demonstrate ability to work in an office and comply with HIPAA security protocols.

Skills

Scheduling

Intake

HIPAA

Customer service

Education

High School Diploma

Job description

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work for Us:

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth, this is the place to be. Join our team!

Position Summary:

The Patient Services Coordinator (PSC) is responsible for facilitating the intake and scheduling of new and existing patient visits for the field staff each day and assisting with the coordination of patient care. They are responsible for establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns as well as managing the insurance verification and authorization process.

Essential Duties:

• Handle all intake and scheduling interactions via phone (inbound and outbound), email, voicemail, faxes, and chat in a timely and courteous manner and return messages from potential patients or referral sources, escalating communication to the Management Team when appropriate.
• Answer inquiries from patient, patient’s family, and facilities, respecting the patient’s dignity and confidentiality.
• Assist new and existing patients by promptly managing the registration process and scheduling first time and follow-up appointments with providers.
• Ensure all admission paperwork is complete and accurate, including signatures, patient clinical history, demographics, and insurance information are entered into the Electronic Medical Record (EMR) system.
• Collaborate with the company’s insurance professionals regarding the patient’s benefit coverage and financial responsibility.
• Collect payment information for copayments, private payments, patient balances, and records payments.
• Create patient charts and audit all paperwork for accuracy.
• Communicate with other departments and healthcare providers pertaining to patients’ needs and concerns to enhance the resolution of issues.
• Demonstrate proven ability to work in a dedicated office space and comply with security protocols that ensure HIPAA compliance.
• Performs other duties as assigned.

Qualifications:

• High School Diploma
• Two (2) years of healthcare experience in a hospital, medical outpatient clinic, home health, hospice, or specialty care setting.
• Six (6) months of clinical intake and scheduling experience.
• Must have reliable transportation, proof of current automobile insurance and a valid driver’s license.