Patient Services Coordinator

Center for Nonprofit Management; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Coordinator to enhance the customer experience and ensure smooth administrative operations. This role involves managing patient appointments, handling inquiries, and maintaining financial records, all while fostering a compassionate environment. If you're dedicated to providing exceptional service and thrive in a dynamic setting, this opportunity is perfect for you. Join a team that values compassion, courage, and professional growth, and contribute to the well-being of the community through your impactful work.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

Flex Dollar Funds

Long-term Disability

Short-term Disability

Uniform Account

Qualifications

• High school diploma required, with 4 years of medical office experience.
• Basic computer skills and ability to learn new software essential.

Responsibilities

• Manage patient check-ins and scheduling through electronic systems.
• Maintain accurate patient records and assist in financial processes.

Skills

Customer Service

Administrative Support

Scheduling

Billing

Communication

Education

High School Diploma or GED

4 years related experience

2 years leadership experience

Tools

Electronic Medical Records

Multi-line Telephone System

Job description

The Patient Services Coordinator will provide excellent customer experience, administrative support, financially sustainable business practices, and the positive attitude necessary to reach exceptionalism in all areas of the Special Kids Therapy Center front office.

Job Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned:

1. Checks patients in and out through the electronic medical record system; assists with confirming, cancelling, and rescheduling patient appointments.
2. Greets visitors and manages their inquiries directing them to the appropriate person according to their needs.
3. Schedules appointments and enters appointment information into the electronic medical record system.
4. Maintains accurate patient waiting list records including hold lists and new patient waitlists.
5. Proactively calls patients to schedule ST, ST-feeding, OT, OT-feeding, and PT appointments.
6. Confirms therapy, evaluation, and monthly appointments. Returns phone calls and texts in a timely and professional manner per policy.
7. Initiates filling open therapy appointments to maintain full therapy schedules across disciplines.
8. Maintains correspondence with patients regarding appointments.
9. Answers multi-line telephone system and gives information to callers, takes messages, or transfers calls to appropriate individuals.
10. Collects patient payments and prepares daily deposit.
11. Maintains the incoming fax/referral queue at a reasonable level, routing, and labelling documents accordingly, throughout the day daily.
12. Works in cooperation with the rest of the administrative/front office staff to ensure documents sent out for physician signature are returned in a timely manner.
13. Works to maintain a list of patients, with the assistance of billing, with past-due balances to enforce our financial policy. In accordance with established policy and procedure, this position will enforce the financial policy including, when necessary, placing patients on hold until payment plans have been established.
14. Assists in ensuring the facility is free of hazards in the hallway that may be accessible by children (cleaning supplies, etc.).
15. Keeps the front office area clean and clutter free; assists in keeping the lobby tidy and orderly.
16. Conducts emergency drills with input and assistance from the Clinic Manager.
17. Attends meetings and conferences and participates in other activities to promote professional growth.

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); Minimum 4 years related experience and/or training within a medical office, including experience in scheduling, billing, and office administration, required. A minimum of 2 years serving in a leadership capacity is required.

Computer Skills

To perform this job successfully, an individual should have basic computer skills and the ability to learn new software and web-based applications such as electronic medical records.

Certificates, Licenses, Registrations

American Heart Association (AHA) Basic Life Support Provider (BLS Pro) certification with skills testing required; HIPAA certification encouraged.

Values

Compassion

Willingness

Courage

Faith

Additional Information

Medical, Dental, Vision, FSA/HSA, Long-term Disability, Short-term Disability, Life Insurance, Flex Dollar Funds, Paid Time Off, Paid Holidays and Uniform Account.