Patient Services Coordinator

OrthoCarolina; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Coordinator to work remotely with their Contact Center team. The role includes appointment scheduling and serving as the initial point of contact for patients and healthcare providers. Candidates should have customer service experience, and familiarity with medical terminology is preferred. Onsite training will be held in Winston-Salem, NC for the first three weeks.

Benefits

Paid company holidays

Wellness programs

Tuition reimbursement

Qualifications

• One year's experience in call center/medical setting involved with in-bound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast-paced customer service setting required.
• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification preferred.

Responsibilities

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Ensures that all calls are handled in a timely, courteous manner.
• Supports clinical team to assist patients with medical questions.

Skills

Ability to learn proprietary software applications

Knowledge of medical terminology

Skill in telephone procedure

Education

High school graduate, GED, or equivalent experience

Associate or bachelor’s degree preferred

Tools

Centricity

Touchworks

Cisco Call Manager

Cisco IP phone system

EMR

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Patient Services Coordinator to work with our team at our Contact Center location.

This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.

Training for this role will be onsite and conducted out of our Winston-Salem, NC office for the first three weeks of employment.

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.

Essential Functions

• Appointment scheduling and answering incoming calls from healthcare providers and patients.

• Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.

• Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.

• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Skills and Abilities

• Ability to learn proprietary software applications.

• Knowledge of medical terminology preferred.

• Skill in telephone procedure.

Qualifications

• High school graduate, GED, or equivalent experience

• Associate or bachelor’s degree preferred.

• One year’s experience in call center/medical setting involved with in-bound calls, scheduling, patient flow, and patient care.

• Prior, direct experience in fast-paced customer service setting required.

• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.

• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.