Patient Services Coordinator

Metrolina Nephrology Associates, PA; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Metrolina Nephrology Associates, a leading nephrology group in Charlotte, seeks a Patient Representative to interact with patients and families, ensuring smooth appointment processes and accurate patient information collection. This non-exempt role requires customer service experience, familiarity with medical office procedures, and a commitment to patient care.

Benefits

4 weeks paid time off

7 additional paid holidays

Profit-sharing plan

Qualifications

• Minimum of two years’ experience in customer service.
• At least 6 months of experience in a health care setting.
• Patient representative experience preferred.

Responsibilities

• Work directly with patients and families regarding appointments and check-ins.
• Collect co-pays and verify insurance information.
• Schedule follow-up and lab appointments.

Skills

Customer Service

Knowledge of Medical Office Protocols

Patient Interaction

Education

High School Diploma or equivalent

Tools

Phreesia

Allscripts PM

Allscripts EMR

Job description

Description

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We also have a generous profit-sharing plan with two entry dates after 90 days of employment. Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running.

A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and insurance information.

Duties include but not limited to:

• Demonstrates proficiency in the use of Phreesia, Allscripts PM and Allscripts EMR
• Confirms and enters current insurance information
• Collects and verifies patient demographic and insurance information
• Secures updated annual HIPAA forms
• Collects co-pays and co-insurance prior to services being rendered. Reconciles payments daily.
• Acknowledges patient arrival in the Practice Management System
• Activates lab orders
• Greets and guides patients through the registration process
• Answers and processes incoming calls asking appropriate questions for optimal direction.
• Delivers clinical updates to patients experiencing extended wait times
• Follow My Health Portal
• Encourages survey completion
• Schedules follow up appointments utilizing recall when necessary
• Schedules lab appointments
• Enters outgoing referral orders
• Reconciles encounter forms

Requirements

Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.

• High School Diploma or equivalent.
• Minimum of two years’ experience in customer services, with at least 6 months of experience in a health care setting.
• Patient representative experience preferred.
• Knowledge of the health care field and medical office protocols/procedures.
• Knowledge of specific assisting tasks related to the particular medical practice. Knowledge of information that must be conveyed to patients and families.
• Knowledge of legal and ethical considerations related to patient information.