Patient Services Coord/Receptionist

US Oncology Inc.; Colorado Springs (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Rocky Mountain Cancer Centers in Colorado Springs is seeking a Full-time Receptionist/Patient Service Coordinator to support the Imaging team at the Penrose location. You will greet patients, collect demographics and insurance information, register new patients, and help maintain an organized front office.

This role offers a salary range of $18.00-$24.00 per hour. A high school diploma and at least five years of office experience are required, preferably in a medical setting.

Qualifications

• High school diploma or equivalent is required.
• Minimum five years office experience, preferably in medical setting.

Responsibilities

• Greets patients and visitors into the clinic in a prompt, courteous and professional manner.
• Obtains demographic and insurance information; collects insurance cards and license; updates system records.
• Registers new patients; prepares charts; notifies nursing staff of arrivals.
• Collects co-pays and deductibles at time of visit.
• Maintains lobby area and manages patient flow.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent

Job description

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Full time Receptionist/Patient service Coordinator to support our Imaging team in our Penrose location in Colorado Springs.

We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

If this sounds like you, we’d love to have you join our team.

Salary Range: $18.00-$24.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offer the following benefits for this position, subject to eligibility requirements:

• Health, dental, and vision plans
• Wellness program
• Health savings account
• Flexible spending accounts
• 401(k) retirement plan
• Life insurance, short-term disability insurance
• Long-term disability insurance, Employee Assistance Program
• PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Responsibilities

• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Distributes condolence cards to patients families as requested. Maintains lobby area in a neat and orderly manner.
• Identifies no shows and forwards for patient notification.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.

Qualifications

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Minimum five years office experience, preferably in medical setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.