Patient Services & Care Coordinator

US Military Treatment Facilities under DHA; California; On-site; USD 42,000 - 52,000; Full time

Job summary

US Military Treatment Facilities under DHA at Naval Hospital Camp Pendleton in California is seeking a qualified candidate for a health-support role. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those new to Federal service.

Non-Federal work experience may be creditable for leave purposes. Eligibility is limited to US Citizens. To qualify, you must meet education and/or experience requirements.

Qualifications

• Experience assisting staff, patients, visitors, and customers with health-related problems and questions.
• Ability to use automated systems to generate reports and analysis.
• Experience receiving and reviewing inquiries and/or complaints regarding health-related issues.

Responsibilities

• Assist staff and patients with health-related questions and concerns in person or via channels.
• Handle inquiries and complaints and route to appropriate staff when needed.

Skills

Customer service

Health context

Communication

Education

Four years of education above high school

Tools

Automated reporting systems

Job description

US Military Treatment Facilities under DHA at Naval Hospital Camp Pendleton in California is seeking a qualified candidate for a health-support role. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those new to Federal service.

Non-Federal work experience may be creditable for leave purposes. Eligibility is limited to US Citizens. To qualify, you must meet education and/or experience requirements.