Patient Services Back Office Associate

Harris Computer; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a detail-oriented individual to join their team, focusing on patient billing inquiries and account management. This role involves auditing patient balances, updating demographic information, and ensuring compliance with HIPAA guidelines. The ideal candidate will be a reliable team player, committed to supporting departmental goals and maintaining punctuality. If you are passionate about delivering excellent service and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in resolving billing inquiries and auditing patient accounts.
• Strong understanding of HIPAA guidelines and patient demographic management.

Responsibilities

• Resolve patient and provider billing inquiries related to services.
• Audit patient balances and update demographic information as needed.

Skills

Billing Inquiry Resolution

Patient Account Auditing

Demographic Updates

Payment Processing

HIPAA Compliance

Team Collaboration

Time Management

Job description

Primary Functions:

1. Resolve patient and provider billing inquiries as they relate to services provided.
2. Audit patient balances and escalate patient accounts that need to be adjusted (following the customer account specifics for adjustments).
3. Update patient demographics (to include new home/billing address, telephone number, insurance information).
4. Rebill claims as necessary when reviewing collection accounts.
5. Generate and print patient statements and monitor printing process to ensure completion.
6. Process payments in Client payment portals.
7. Review and work bad address/return mail reports and update patient demographic information accordingly.
8. Review collection report, generate collection progression letters (following the customer account specifics for collections process).
9. Prepare accounts for collection agency distribution (following the customer account specifics for collections process).
10. Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
11. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
12. Team player being supportive of Department and Company goals and policies.
13. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
14. Other related duties may be assigned.
15. Escalate issues to Patient Services Manager or Director.

Qualifications: The qualifications we are looking for are a mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: