Patient Services Associate - Remote

Lensa; United States; Remote; USD 30,000 - 39,000; Full time

Job summary

A leading company in the health sector is seeking a Patient Services Associate I. This entry-level role focuses on answering calls, scheduling appointments, and ensuring high-quality customer service. Ideal candidates will have a high school diploma and some medical experience, along with strong communication and multi-tasking skills. The position requires working in a standard office environment, and the company is committed to diversity and equal opportunity.

Qualifications

• 6 months to 1 year of medical or related training and/or experience required.
• Computer literacy and experience with general office equipment required.
• Ability to work well with physicians, patients, and coworkers.

Responsibilities

• Answers incoming calls to schedule appointments and pre-register patients.
• Follows standardized process during scheduling/pre-registration calls.
• Enters all information into the applicable computer system.

Skills

Communication

Customer Service

Multi-tasking

Education

High School Diploma or equivalent experience

Job description

Lensa partners with DirectEmployers to promote this job for Akumin.

The Patient Services Associate I answers incoming calls to schedule appointments and pre-register patients for medical scans. The majority of time will be spent assisting with scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Enters all information into the applicable computer system. Determines the needs of other caller and transfers to appropriate personnel and ensures every customer receives the highest quality of customer service.

Specific Duties Include, But Are Not Limited To

• Receives incoming calls to remind patients of scheduled appointment and instructions, schedule appointments and pre-register patients for medical scans; contacts patients and referring physician offices to schedule appointments.
• Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration/reminder calls.
• Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
• Enters all information into the applicable computer system in accordance with documented work processes.
• Determines customers’ needs based on incoming calls; transfers callers to appropriate staff; escalates calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
• Completes any additional job duties as assigned.
  
  

Position Requirements

• High School Diploma or equivalent experience required.
• 6 months to 1 year of medical or related training and/or experience required.
• Computer literacy and experience with general office equipment required.
• Strong multi-tasking abilities and communication skills.
• Ability to work well with physicians, patients, and coworkers; excellent interpersonal and customer service skills.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
  
  

Physical Requirements

Standard office environment.

More than 50% of the time:

• Sit, stand, and walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.
  
  

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift 10-20 pounds
  
  

Residents living in CA, NY, Jersey City, NJ, WA and CO click here (https://drive.google.com/file/d/1zs7u9G6TK5UyaWqQ1R3loQsbhPj7eWVz/view?usp=sharing) to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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