Patient Services Associate- Pavilion

Michigan Medicine; Ann Arbor (MI); On-site; USD 41,000 - 54,000; Full time

Job summary

Join a leading health care complex as a Patient Services Associate. This role focuses on managing front desk tasks, providing exceptional customer service, and supporting surgical scheduling. Ideal candidates will have strong organizational and communication skills, ensuring a positive patient experience in a dynamic environment.

Benefits

Comprehensive medical, dental, and vision coverage

Retirement savings match of 2:1

Qualifications

• High school diploma or equivalent required.
• Strong organizational, analytical, communication, and problem-solving skills.

Responsibilities

• Oversee Pavilion Front Desk clerical tasks.
• Schedule cases and manage virtual rooms.
• Provide excellent customer service.

Skills

Organizational Skills

Analytical Skills

Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

MiChart (EPIC)

Microsoft Teams

Job description

Join to apply for the Patient Services Associate- Pavilion role at Michigan Medicine.

This position offers a salary range provided by Michigan Medicine, with actual pay based on skills and experience. Your recruiter can provide more details.

Base pay range

$41,600.00/yr - $53,352.00/yr

How to Apply

A cover letter included as the first page of your resume is required. Address it to Hiring Team, specify your interest, and outline relevant skills and experience.

Job Summary

Michigan Medicine OR and PACU employees focus on delivering an exceptional patient and family experience, prioritizing patient-centered care. The role involves managing Pavilion Front Desk clerical tasks, providing excellent customer service, and supporting surgical scheduling and coordination.

Mission Statement

We aim to improve health through education, patient care, research, and community service, guided by our strategic principles in patient care, education, and research.

Why Join Michigan Medicine?

As a leading health care complex with a rich history of innovation, Michigan Medicine employs over 30,000 staff committed to advancing medicine and healthcare. Join us to contribute to this world-class institution.

Benefits

• Comprehensive medical, dental, and vision coverage from day one
• Retirement savings match of 2:1

Responsibilities

• Oversee Pavilion Front Desk clerical tasks
• Schedule cases, manage virtual rooms, review surgical cases for supplies, run reports, and ensure data accuracy
• Provide excellent customer service via phone and in person, assist with billing, and support staff and guests
• Train new team members, maintain documentation, and perform other duties as assigned

Required Qualifications

• High school diploma or equivalent, or comparable experience
• Strong organizational, analytical, communication, and problem-solving skills
• Ability to work independently, with excellent attendance

Desired Qualifications

• Knowledge of perioperative environments, MiChart (EPIC), Microsoft Teams, and medical terminology
• Experience in healthcare or customer service roles

Work Schedule

24/7 operation with varying shifts; this position's shift is Midnight: Monday - Friday, 10pm-6am.

Work Mode

On-site with potential for hybrid or remote work, subject to departmental approval.

Additional Info

This position is covered by SEIU collective bargaining agreement. Background screening and drug testing are required. The posting remains open for at least seven days, with early review possible.

Equal Opportunity Statement

Michigan Medicine is an equal employment opportunity employer.