Patient Services Associate - New London, CT (On-site) Full Time - Bilingual Required (English &[...]

Community Health Center; New London (CT); On-site; Full time

Job summary

A leading healthcare organization is seeking a Patient Services Associate for their New London, CT location. This crucial role involves providing exceptional customer service to patients, managing scheduling and phone communications, and maintaining patient records. The successful candidate will have a strong background in customer service, be bilingual in English and Spanish, and hold an Associate's degree or relevant experience in a healthcare setting. Full-time position with competitive salary and comprehensive benefits.

Benefits

Medical, Dental, and Vision Plans

Health Spending and Flexible Spending Accounts

Paid time off and Paid Parental Leave

Tuition Reimbursement

403(b) plan with company match

Qualifications

• Associates degree or medical assistant degree required, with 2 years relevant experience.
• Exceptional customer service, verbal/written communication skills a must.
• Healthcare experience preferred.

Responsibilities

• Greet patients, manage phone calls, and schedule appointments.
• Collect and update patient demographics and insurance information.
• Maintain patient confidentiality and ensure accurate documentation.

Skills

Exceptional customer service skills

Problem Solving

Critical thinking

Excellent organizational skills

Verbal and written communication

Ability to multi-task

Education

Associate's degree or medical office assistant degree

2+ years in a patient services role

Tools

Microsoft Power Point

Microsoft Excel

Microsoft Word

Job description

Patient Services Associate - New London, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr

Join to apply for the Patient Services Associate - New London, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr role at Community Health Center

Patient Services Associate - New London, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr

3 days ago Be among the first 25 applicants

Join to apply for the Patient Services Associate - New London, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr role at Community Health Center

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Job Description Summary

Job Description:

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role And Responsibilities

Patient experience:

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
  
  

Insurance

• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
  
  

Phones

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
  
  

Hipaa

• Consistently ensure and maintain patient confidentiality
  
  

Other

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned
  
  

Qualifications

• Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role.
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred
  
  

Physical Requirements/Work Environment

• This is a full-time role (40 hours) that may include evenings and weekends.
• 1 Saturday a month is also a requirement
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary
  
  

Community Health Center Company Benefits For Full-Time Employees

• For Health & Wellness
• Medical plans with Health Spending and Flexible Spending Accounts
• Health Reimbursement Arrangement Accounts
• Dental and Vision Plans
• Wellness Incentive Program
• Life and Disability Insurance
• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
• For Financial Success
• 403(b) plan with a discretionary company match after 1 year of employment.
• For Great Work Life Balance:
• Paid time off
• Paid Parental Leave
• Paid holidays
• Employee Assistance Programs
• For Professional and Educational Advancement
• Tuition Reimbursement
  

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information

Additional Job Description

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of New London

City

New London

State

Connecticut

Time Type

Full time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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