PATIENT SERVICES ASSOCIATE - Neurology
Independence Health System Inc.
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Job summary
Independence Health System Inc. in Greensburg is seeking an Administrative Assistant to support the Physician Practice. You will handle patient intake, verify demographics and insurance, and help schedule appointments and procedures.
The role requires strong organizational skills, excellent communication, and the ability to manage referrals, authorizations, and billing entries while maintaining a positive customer service environment across locations.
Qualifications
- High school diploma or GED required.
- Strong ability to communicate with diverse audiences.
- Excellent organizational and judgment skills.
Responsibilities
- Assist in patient scheduling and pre-registration.
- Enter billing and coding information into the system.
- Process referrals and obtain necessary authorizations.
- Maintain a positive customer service atmosphere in reception.
- Support department compliance and patient access to care.
Skills
Education
Job description
Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.
- Ensure positive customer service atmosphere and interaction in reception area.
- Interact with co-workers and internal customers in a respectful and professional manner.
- Process telephone calls and messages promptly, accurately, courteously, and efficiently.
- Follow recommended department guidelines for triage and scheduling of patients.
- Process patient information.
- Interview and pre-register patients at the time of or prior to the visit date.
- Enter all information into the billing system per established policies and procedures.
- Accurately code visit based on diagnosis given.
- Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
- Enter all charges/codes into billing system accurately.
- Make every effort to collect payment at the time of visit.
- Accurately complete cash sheets.
- Deliver cash and cash sheets daily to appropriate place.
- Assist in maintaining/decreasing organization/departmental costs.
- Facilitate patient access to care.
- Schedule patients for appropriate intervals and provider based on protocols.
- Assist patient to access specialty care and testing per physician order where applicable by office location.
- Provide instructions and directions based on protocols and physician order.
- Assist the patient to meet insurance requirements for continued care.
- Process referrals in a timely manner.
- Coordinate and submit necessary information to obtain timely authorizations.
- Demonstrate accountability for professional development.
- Act as a patient advocate.
- Perform effectively in the role of preceptor/mentor to new hires and/or students.
- Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
- Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
- Participate in continuous survey readiness for inspections and surveys.
- Support performance improvement initiatives within the physician practice.
- Assist in data collection as directed by the manager/physician.
- Incorporate into practice performance improvement initiatives that have been implemented.
- Maintain the environment of care.
- Ensure that supplies are replenished daily.
- Consistently maintain a clean safe environment.
- Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
- Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
- Ability to think and concentrate for an entire shift.
- Other duties as assigned.
Required Qualifications/Experience
- High School Diploma, GED or higher level of education.
- Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
- Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
- Previous outpatient office experience. Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
- Medical terminology and third-party health care coverage experience preferred.
- Experience in Healthcare setting.
- Act 34-PA Criminal Record Check from the PA State Police system
- Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
- Travel may be expected locally between System locations.
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
x
Mechanical Hazards
x
Use of Vibrating Tools
x
Operates Vehicle (company)
x
x
Use of Lifting/Transfer Devices
x
Rotates All Shifts
x
x
x
x
On-Call
x
Overtime(+8/hrs/shift; 40/hr/wk)
x
x
x
x
x
x
Respirator Protective Equipment
x
x
Eye Protection
x
x
x
Hearing Protection
x
Hand Protection
x
x
Feet, Toe Protection
x
Body Protection
x
x
Latex Exposure
x
x
Solvent Exposure
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
x
Cytotoxic (Chemo) Exposure
x
x
x
Mist Exposure
x
x
x
x
Laser Exposure
x
x
x
x
x
Walking
x
x
x
x
Climbing Ladders
x
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
Hand/Arm Coordination
x
Push/Pull(lbs. of force)
x
X<10#
Carry
x
X<10#
Transfer/Push/Pull Patients
x
x
Seeing Near w/Acuity
x
Feeling (Sensation)
x
Hearing Clearly
Pulling/Pushing Objects Overhead
Reaching Above Shoulder Level
Reaching Forward
Lifting Floor to Knuckle
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When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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