Patient Services Associate - Middletown, CT (On-Site) - Bilingual Required (Spanish/English) Fu[...]

Community Health Center; Middletown (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading health center seeks a Patient Services Representative to enhance patient experiences and ensure smooth operations. Key responsibilities include customer service, appointment management, and ensuring accurate patient information. The ideal candidate will have an Associate's degree, bilingual skills, and a commitment to patient confidentiality.

Benefits

Medical and Dental Plans

Tuition Reimbursement

Paid Time Off

403(b) Plan

Life and Disability Insurance

Qualifications

• Bilingual in Spanish required.
• Exceptional customer service skills.
• Healthcare experience preferred.

Responsibilities

• Provide exceptional customer service to patients.
• Verify insurance coverage and status.
• Schedule and reschedule appointments.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Organizational Skills

Education

Associate's degree in medical office or medical assistant

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Job Description Summary:

Job Description:

ROLE AND RESPONSIBILITIES

Patient experience:

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Review and complete Telephone encounters (TEs) timely and accurately
• Reconcile patient visits daily

Insurance:

• Verify active insurance coverage and status and keep information updated
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance

Phones:

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

• Consistently ensure and maintain patient confidentiality

Other:

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Support Operations Manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

QUALIFICATIONS

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, required.
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multitask
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Schedules vary, based on current needs of the site.
• 1 Saturday shift per month is required.
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Community Health Center Company Benefits for Full-Time Employees:

• For Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.

• For Financial Success
  • 403(b) plan with a discretionary company match after 1 year of employment.

• For Great Work Life Balance:
  • Paid time off
  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs

• For Professional and Educational Advancement
  • Tuition Reimbursement

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Community Health Center of Middletown

City:

Middletown

State:

Connecticut

Time Type:

Full time