Patient Services Associate (Lone Tree, CO)

Pediatrix Medical Group; Lonetree (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

A medical services company in Lone Tree is seeking a full-time member of staff to handle high volume incoming calls, verify insurance coverage, and coordinate communication. Ideal candidates will have a high school diploma, strong customer service skills, and three years of medical office experience. We offer comprehensive benefits, including health insurance and retirement plans.

Benefits

Medical, Prescription, Dental, Vision Insurance

401(K) Thrift Program

Employee Stock Purchase Plan (ESPP)

Paid parental leave

Qualifications

• Three years recent experience in a related position in a medical office preferred.
• Knowledge of medical terminology, coding, and insurance regulations preferred.
• Must be able to handle stressful situations.

Responsibilities

• Handle high volume incoming calls.
• Review patient intake information to verify insurance coverage.
• Coordinate office communication flow.

Skills

Customer service skills

Verbal communication skills

Organizational abilities

Computer knowledge

Attention to detail

Education

High School diploma or equivalent

Tools

Medical billing software

Job description

Overview

Requisition ID: 2025-49908 | Location: US-CO-Lone Tree | Position Type: Full Time | HR Rep / Recruiter: Colin Mix | Contact: [e-mail]

Responsibilities

• Handle high volume incoming calls.
• Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement.
• Assist the physicians and/or administrators in all business and patient care responsibilities.
• Coordinate office communication flow.
• Communicate effectively and courteously with and demonstrate a caring attitude toward patients and their families.
• Greet, direct and assist large numbers of visitors and refer visitors to various areas.
• Ensure all patient demographic and insurance information is up to date.
• Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, and contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc. as necessary.
• Review patient intake information to verify insurance coverage.
• Verify patient insurance information, call for insurance authorization, patient address, telephone, etc.
• Schedule new and follow up appointments including patient testing.
• Act in a non-directive, non-judgmental manner, recognizing an individual\'s religious, ethical and moral opinions and beliefs.
• Bring new ideas, positive attitude and energy.
• Maintain and record patient schedule.
• Identify and collect co-pays, deductibles and other payments.
• Reconcile patient payments on a daily basis received to cash box and receipt journal.
• Prepare billing sheets and review all billing sheets to ensure they contain necessary information needed to create a claim.
• Direct billing inquiries to the appropriate Regional Office.
• Ensure the clinical staff submits all outpatient billing sheets daily.
• Maintain patient confidentiality.

Qualifications

• High School diploma or equivalent required.
• Three years recent experience in a related position in a medical office experience preferred.
• Ability to prioritize job duties and meet deadlines.
• Ability to effectively work on many tasks at one time.
• Superior customer service and verbal and written communication skills.
• Strong computer knowledge; experience preferred.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.
• Must be able to work cooperatively in a team environment.
• Ability to handle stressful situations.
• Excellent organizational, time management, and attention to detail capabilities.
• Must be able to travel to satellite office during the week. Mileage is reimbursable.

Benefits and Compensation

• Medical, Prescription, Dental, Vision Insurance
• Progyny Fertility Benefits
• Livongo Diabetes Management
• Teladoc Health and Second Opinion Services
• Smart Shopper
• 401(K) Thrift Program & Sharing Plan**
• Employee Stock Purchase Plan (ESPP) - 15% discount*
• Basic Employee; Spouse; Child Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Employee Optional Life and AD&D
• Short & Long Term Disability
• Pre-Tax Health Savings Accounts (HSA)
• Employee and Dependent Flexible Spending Account (FSA)
• Family Medical Leave Act (FMLA)**
• Parental Leave Benefit
• Sick Pay Bank
• Employee Assistance Program (EAP)**
• Group Aflac Policies
• Identity Theft Protection
• Employee Charitable Fund
• Care.com
• Various Discount Programs

About Us

Pediatrix Medical Group is one of the nation\'s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group\'s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

Contact Information

colin Mix | [e-mail]