Patient Services Associate II - OB/GYN (FT, Center City)

Jefferson Health; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement plans

Job summary

Jefferson Health in Center City, Philadelphia, seeks a Patient Services Associate II for the OB/GYN practice to support patient check-in/out, scheduling, and pre-authorization tasks. You will help maintain a smooth patient flow and uphold the Jefferson Experience with courteous interactions.

The role requires a high school diploma or equivalent, strong communication, and the ability to multi-task in a fast-paced environment, while complying with HIPAA and privacy standards.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients and visitors.
• Ability to multi-task and manage time-sensitive workload.
• Familiarity with HIPAA privacy and security requirements.

Responsibilities

• Processes check-in and check-out and scheduling via EPIC.
• Obtains pre-certifications/pre-authorizations for procedures.
• Maintains efficient flow of the practice and escalates concerns as needed.
• Greets patients and visitors professionally, in person or by phone.
• Ensures compliance with HIPAA and regulatory standards.

Skills

Customer service

Communication

HIPAA knowledge

Data entry

Time management

Education

HS Diploma or equivalent

Tools

EPIC

Job description

## Patient Services Associate II - OB/GYN (FT, Center City)Apply: Philadelphia, PA: Full time: Posted Today: End Date: October 2, 2026 (1 day left to apply): REQ-0037134**Number of Positions In Requisition**1**Job Details**The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.**Job Description****Job Duties*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.* Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.* Obtains pre certifications and/or pre authorizations for procedures.* Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.* Greets and interacts with patients/visitors in a professional manner, on phone or in person.* Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.* Other duties as requested or assigned.**Minimum Qualifications*** HS Diploma or equivalent required.* Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data. Ability to multi task while managing a time sensitive workload.**Physical Demands** Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.**Work Shift**Workday Day (United States of America)**Worker Sub Type**Regular**Employee Entity**Thomas Jefferson University Hospitals, Inc.**Primary Location Address**833 Chestnut Street, Philadelphia, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. **Benefits**Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.For more benefits information, please click here### Why work here?In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.