Patient Services Associate II - New Jersey (FT Days)

Thomas Jefferson University & Jefferson Health; Washington Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in New Jersey is seeking a Patient Services Associate II to enhance patient experiences through professional check-in/out procedures, appointment scheduling, and insurance verifications. This opportunity features career advancement and a supportive work environment focused on patient care.

Benefits

New Hire Bonus for eligible candidates!

Top-tier health insurance

Opportunities for career advancement

Employee discounts on products and services

Generous ETO/PTO

Tuition Reimbursement

Qualifications

• HS Diploma or equivalent required.
• Customer service experience preferred.

Responsibilities

• Processes patient check-in/out and schedules appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Maintains efficient practice flow and addresses patient/provider concerns.

Skills

Customer Service

HIPAA Compliance

Education

High School Diploma or equivalent

Job description

Job Details

*Role requires travel to both practices in Cherry Hill, NJ and Sewell, NJ*

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. This includes obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Job Description

1. Processes check-in and/or check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and/or pre-authorizations for procedures.
3. Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, either in person or on the phone.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulations.
6. Performs other duties as requested or assigned.

Education:

• HS Diploma or equivalent required.

Experience:

• Customer service and/or patient-facing healthcare experience preferred.

Jefferson Perks:

• New Hire Bonus for eligible candidates!
• Top-tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

2211 Chapel Avenue West, Cherry Hill, New Jersey, United States of America

Jefferson, located in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, advances community health, prepares future professionals, and conducts innovative research. Founded in 1824, Jefferson comprises 10 colleges and three schools offering over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health is a top-ranked, not-for-profit healthcare system serving millions annually across 32 hospitals and over 700 outpatient locations. Jefferson Health Plans offers broad health coverage options in Pennsylvania and New Jersey, with over 35 years of service.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability, or any other protected group or status.