Patient Services Associate II - Jefferson Bala Cynwood

Jefferson University Physicians; City of Albany (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Jefferson University Physicians is seeking a Patient Services Associate II to enhance the patient experience by managing arrival and departure activities. This role involves processing check-ins, obtaining pre-authorizations, and ensuring a courteous interaction with patients. Ideal candidates will have a high school diploma and experience in customer service or healthcare settings.

Qualifications

• Ability to communicate courteously.
• Experience in customer service or patient-facing roles preferred.
• Ability to process and interpret data effectively.

Responsibilities

• Processes check-in and check-out, schedules patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Greets and interacts professionally with patients and visitors.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

Patient Services Associate II - Jefferson Bala Cynwood

Apply locations 225 City Avenue | Full time | Posted 3 Days Ago | Job requisition id REQ-0011186

Job Details

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to ensure an efficient flow of patients to examination rooms.

Job Description

• Interacts with co-workers, visitors, and staff consistent with Jefferson's values.
• Processes check-in and check-out, point of service activities, and schedules patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Maintains efficient practice flow and escalates concerns as appropriate.
• Greets and interacts professionally with patients and visitors, in person or via phone.
• Adheres to HIPAA privacy and security requirements and complies with all applicable regulations.
• Performs other duties as assigned.

Qualifications include the ability to communicate courteously, support a positive Jefferson Experience, process and interpret data, and multitask effectively in a time-sensitive environment.

Education and Experience

HS Diploma or equivalent required. Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

225 City Avenue, Bala Cynwyd, PA, United States