Patient Services Associate II

Thomas-Jefferson-University-; Cheltenham Village (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

Retirement plans

Tuition assistance

Flexible spending accounts

Job summary

Thomas Jefferson University seeks a Patient Services Associate II to courteously and professionally manage patient arrivals and departures. You will verify insurance, certifications, and demographics, while supporting Jefferson’s patient-focused experience across its Philadelphia region network.

The role emphasizes timely patient flow, adherence to HIPAA, and collaboration with staff to deliver the Jefferson Experience in a busy outpatient setting.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and/or visitors.
• Ability to process and interpret data and manage a time-sensitive workload.
• Experience with EPIC or similar patient management systems is a plus.

Responsibilities

• Process check-in and check-out, and scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow of practice and escalate patient/provider concerns as appropriate.
• Greet and interact with patients/visitors in a professional manner, on phone or in person.
• Adhere to HIPAA privacy and security requirements.

Skills

Customer service

Communication skills

Data entry

Time management

HIPAA compliance awareness

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Job DetailsThe Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.Job DescriptionSummaryThe Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.Job DutiesInteracts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.Obtains pre certifications and/or pre authorizations for procedures.Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.Greets and interacts with patients/visitors in a professional manner, on phone or in person.Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.Other duties as requested or assigned.Minimum QualificationsHS Diploma or equivalent required.Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data. Ability to multi task while managing a time sensitive workload.Physical DemandsJob Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityAlbert Einstein Medical CenterPrimary Location Address60 Township Line Road, Elkins Park, Pennsylvania, United States of AmericaNationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.BenefitsJefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.