Patient Services Associate - Hartford - Full Time - Bilingual (English & Spanish) - $21.00/hr

Moses/Weitzman Health System; Hartford (CT); On-site; Full time

Job summary

A leading healthcare provider in Hartford is seeking a Patient Services Associate to deliver exceptional service to patients. This full-time role requires bilingual skills in English and Spanish, along with strong organizational and communication abilities. You will be the first point of contact for patients, managing appointments and ensuring a welcoming environment. Join a dedicated team committed to improving healthcare access for diverse communities.

Benefits

Medical plans

Dental and Vision Plans

Paid time off

Tuition Reimbursement

Qualifications

• Bilingual in Spanish required.
• Healthcare experience preferred.
• Associates degree in relevant field.

Responsibilities

• Provide exceptional customer service to patients and visitors.
• Schedule and manage patient appointments.
• Verify insurance coverage and collect payments.

Skills

Bilingual skills

Exceptional customer service skills

Excellent verbal and written communication skills

Problem Solving

Organizational skills

Education

Associates degree

Medical office or medical assistant degree

Tools

Microsoft Power Point

Excel

Word

Job description

Join to apply for the Patient Services Associate - Hartford - Full Time - Bilingual (English & Spanish) - $21.00/hr role at Moses/Weitzman Health System

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Join to apply for the Patient Services Associate - Hartford - Full Time - Bilingual (English & Spanish) - $21.00/hr role at Moses/Weitzman Health System

Job Description Summary

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Job Description Summary

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Job Description

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role And Responsibilities

Patient experience

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
  
  

Insurance

• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
  
  

Phones

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
  
  

HIPAA

• Consistently ensure and maintain patient confidentiality
  
  

Other

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned
  
  

Qualifications

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred
  
  

Physical Requirements/Work Environment

• Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary
  
  

Community Health Center Company Benefits For Full-Time Employees

• For Health & Wellness
• Medical plans with Health Spending and Flexible Spending Accounts
• Health Reimbursement Arrangement Accounts
• Dental and Vision Plans
• Wellness Incentive Program
• Life and Disability Insurance
• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.
• For Financial Success
• 403(b) plan with a discretionary company match after 1 year of employment.
• For Great Work Life Balance:
• Paid time off
• Paid Parental Leave
• Paid holidays
• Employee Assistance Programs
• For Professional and Educational Advancement
• Tuition Reimbursement
  
  

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information

Location:

Connecticut Pediatrics @ CHC - Hartford

City

Hartford

State

Connecticut

Time Type

Full time

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Administrative and Support Services

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