Patient Services Associate - Clinton, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr

Moses Weitzman Health System; Clinton (CT); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health plans with HSA/FSA

403(b) retirement plan with company踋

Paid time off

Tuition Reimbursement

Paid parental leave

Zusammenfassung

Community Health Center, Inc. seeks a Patient Service Associate to be the first contact for patients and visitors. You will greet, schedule, collect demographics, verify insurance, and manage a busy front desk while maintaining confidentiality and excellent service.

The role requires bilingual Spanish, strong ccommunication skills, and ability to multitask in a fast-paced medical office environment. On-site hours and team collaboration are essential.

Qualifikationen

• Associates degree, medical office or medical assistant degree required.
• Bilingual Spanish language skills required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Ability to multi-task in a busy environment.
• Problem solving and critical thinking skills.
• Excellent organizational skills relevant to medical office work.
• Healthcare experience in medical, dental, or behavioral health preferred.
• Experience with Microsoft PowerPoint, Excel and Word preferred.

Aufgaben

• Provide exceptional customer service to patients, visitors and callers.
• Oversee reception area to ensure a safe, efficient, and welcoming atmosphere.
• Greet patients and visitors and assist as appropriate.
• Review daily schedules for accuracy and fill appointment opportunities.
• Schedule and reschedule appointments per guidelines.
• Collect, verify, and update patient demographics and insurance information.
• Reconcile patient visits and maintain accuracy in records.
• Verify active insurance coverage and collect payments and copays.
• Assist with payment plans and sliding fee applications.
• Complete end-of-day reporting and balance records.
• Answer and direct incoming calls and document in the EHR system.
• Assist patients with forms and scan into EHR per indexing protocols.
• Maintain patient confidentiality per HIPAA.

Kenntnisse

Bilingual Spanish

Exceptional customer service

Verbal and written communication

Multi-tasking

Problem solving

Organizational skills

Healthcare experience

Microsoft Office familiarity

Ausbildung

Associates degree, medical office or medical assistant

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Jobbeschreibung

Job Description

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

ROLE AND RESPONSIBILITIES

Patient experience:

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily

Insurance:

• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance

Phones:

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

• Consistently ensure and maintain patient confidentiality

Other:

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

QUALIFICATIONS

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Candidate must be available to work on site the following hours: Monday, Tuesday, Thursday and Friday from 8:00am-5:00pm and Wednesday from 10:00am-7:00pm
• 1 Saturday a month is also a requirement
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary, required

Community Health Center Company Benefits for Full-Time Employees:

• For Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
• For Financial Success
  • 403(b) plan with a discretionary company match after 1 year of employment.
• For Great Work Life Balance
  • Paid time off
  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs
• For Professional and Educational Advancement
  • Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Location

Community Health Center of Clinton

City

Clinton

State

Connecticut

Time Type

Full time