Operations Manager - Onsite - Middletown, Old Saybrook and Clinton

Community Health Center; Middletown (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

403(b) plan

Paid time off

Tuition reimbursement

Job summary

Community Health Center in Middletown, CT is seeking an Operations Manager to oversee operations, improve processes, and ensure productivity and quality service for patients, staff, and providers.

The role requires a Bachelor’s degree in healthcare and 4+ years of healthcare experience with supervisory duties. Knowledge of CPT/ICD-10, HIPAA, and EHR/PM systems is essential. Strong leadership, communication, and MS Office skills are required; bilingual Spanish preferred.

Qualifications

• Bachelor's degree in a healthcare field or related area.
• Minimum 4+ years’ experience in healthcare settings.
• Two years of supervisory experience preferred.

Responsibilities

• Hire, retain, and supervise staff while ensuring compliance with CHC policies.
• Conduct performance reviews for direct reports.
• Improve operations via change management.
• Manage and motivate employees to ensure site operations.
• Ensure patient satisfaction and resolve complaints.
• Lead meetings and support site leadership.

Skills

Bachelor's degree

Healthcare experience

Supervisory experience

CPT/ICD-10 knowledge

HIPAA/Regulations

EHR/PM systems

Leadership

Analytical skills

MS Office

Communication skills

Bilingual Spanish (preferred)

Education

Bachelor's degree

Tools

EHR/PM software

Job description

Job Description

The Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers. Recommend, develop and implement policy and procedures related to front office staff functions. Support special projects as directed.

Job Description Summary

The Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers. Recommend, develop and implement policy and procedures related to front office staff functions. Support special projects as directed.

Role And Responsibilities

• Responsible to effectively hire and retain employees while maintaining compliance with CHC protocols.
• Conducts performance reviews for direct reports.
• Evaluates work processes through change management.
• Manages, motivates, and retrains employees to ensure successful operation of the sites.
• Ensures customer satisfaction including resolving complaints.
• Exemplifies behavior reflecting CHC core values.
• Collaborates as a member of the Site leadership team.
• May manage multiple sites.
• Enforces company policies and procedures including developing corrective action plans for direct reports.
• Ensure maximum revenue collection in collaboration with Patient Accounts.
• Ensures effective and accurate appointment scheduling according to protocols and policies for maximum provider productivity.
• Manages team performance through measurement of core metrics (call volume, collections, system applications)
• Oversight and management of provider templates.
• Facilitates and leads meetings as necessary to support the team and site(s).
• Performs administrative duties including but not limited to payroll and workforce management.
• Oversees supply inventory in compliance with purchasing policies.
• Performs other duties as required.

Qualifications

• Bachelor's degree required plus a minimum of 4+ years’ experience in healthcare
• Minimum two years supervisory experience
• Knowledge of CPT and ICD-10 coding
• Knowledge of HIPAA, ADA, OHSHA and other regulations
• Prior experience with electronic health record and/or practice management system
• Strong leadership, analytical, and organizational skills
• Proficiency with MS Office suite
• Effective communication skills
• Bilingual (Spanish) preferred

Physical Requirements/Work Environment

• Minimal physical effort.
• Regular regional travel as necessary.

Community Health Center Company Benefits For Full-Time Employees

• For Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services.
• For Financial Success
  • 403(b) plan with a discretionary company match after 1 year of employment.
• For Great Work Life Balance:
  • Paid time off
  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs
• For Professional and Educational Advancement
  • Tuition Reimbursement

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information

Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and CeCN.

Location

Community Health Center of Middletown

City

Middletown

State

Connecticut

Time Type

Full time