Patient Services Associate - Cancer Clinic - Jefferson-Einstein Philadelphia (Per Diem - Days)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading health system as a Patient Services Associate in the Cancer Clinic. This Per Diem role focuses on enhancing patient experiences through efficient check-in/check-out processes, insurance verification, and appointment scheduling. Ideal candidates will have a high school diploma and customer service experience.

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Process check-in and check-out, scheduling patient appointments via EPIC.
• Greet and interact with patients/visitors professionally.

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Join to apply for the Patient Services Associate - Cancer Clinic - Jefferson-Einstein Philadelphia (Per Diem - Days) role at Jefferson Health.

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Job Description

This is a Per Diem (as needed) position with scheduled hours between 8am-5pm, Monday through Friday. The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The PSA I supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. Responsibilities include processing check-in and check-out, point of service activities, and scheduling patient appointments via EPIC. The role involves greeting and interacting with patients/visitors professionally, either on the phone or in person, maintaining an efficient practice flow, and escalating concerns as appropriate. The PSA must adhere to HIPAA privacy and security requirements and ensure compliance with all relevant federal, state, and local regulations. Additional duties may be assigned as needed.

Qualifications: HS Diploma or equivalent required. Customer service and/or patient-facing healthcare experience preferred.

Work Details

Shift: Day shift, Monday to Friday, 8am-5pm.

Location: 5501 Old York Road, Philadelphia, PA.

About Jefferson Health

Jefferson is a nationally ranked health system dedicated to providing high-quality, compassionate care, advancing research, and educating future professionals. It is the largest provider in the Philadelphia and Lehigh Valley areas, serving patients through numerous hospitals and outpatient locations.