Patient Services Associate/Assistant

University Of Michigan; Ann Arbor (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

The University Of Michigan is seeking a dedicated healthcare customer service representative for Michigan Medicine. This role involves providing exceptional service to patients, managing appointments, and supporting the ambulatory care clinic. Ideal candidates will possess a high school diploma and medical office experience, demonstrating strong problem-solving and interpersonal skills in a fast-paced environment.

Benefits

Excellent medical, dental and vision coverage

2:1 Match on retirement savings

Qualifications

• Organized, self-starter with strong interpersonal skills.
• 2-3 years of medical office experience preferred.
• Ability to work within a team and manage patient scheduling effectively.

Responsibilities

• Provide exceptional customer service to patients and families.
• Manage patient check-in and appointment scheduling.
• Complete insurance verifications and collect payments.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Multi-tasking

Active Listening

Education

HS diploma or GED

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide exceptional customer service to patients and families
• Provide check-in and check-out support for the Taubman Neurosurgery ambulatory care clinic
• Working with call center and providers to schedule patients in appropriate schedules
• Confirm, notify and remind patients of appointments and/or changes.
• Calling and rescheduling patients due to provider clinic closures.
• Scan and upload medical documentation and diagnostic imaging
• Prepare and distribute daily appointment schedules to the electronic medical record
• Monitor and send mail. faxes and other paperwork
• Completing insurance verification and collecting cash/credit card payments from patients.
• Communicate, troubleshoot, and escalate concerns and issues

Required Qualifications*

• HS diploma or GED
• Medical office experience
• Ability to multi-task.
• Excellent Attendance.
• Flexibility and seeking constructive approaches to resolving workplace issues.
• Willingness to learn new ways to accomplish work.
• Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
• Exceptional interpersonal skills and the ability to work within a team setting.
• Demonstrates active listening, written, verbal, and information technology skills.

Associate:

2-3 years of experience

Assistant:

0-2 years of experience

Desired Qualifications*

• Organized, a self-starter, and motivated with strong problem-solving skills.
• Knowledge of MiChart and ability to efficiently navigate the electronic medical record system.
• Able to identify the best available appointment type to meet the patient, clinic, and provider needs/requirements.
• Knowledge of Michigan Medicine Policies and Procedures.
• Recent experience in an Outpatient Clinic and able to identify "red call" and "yellow card" situations and respond appropriately.
• Relates work and job purpose to Michigan Medicine's mission and commitment to putting patients and families first.
• Experience working within a large, complex healthcare setting.

Work Schedule

• Days: Monday - Friday
• Hours: 8am-5pm

The above is subject to change based on business needs.

Work Locations

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.