Patient Services Associate

Penn Medicine; Monroe (NJ); On-site; USD 35,000 - 55,000; Part time

Job summary

In einem führenden akademischen medizinischen Zentrum zu arbeiten bedeutet, mit erstklassigen Fachleuten zusammenzuarbeiten und einen bedeutenden Beitrag zur Patientenversorgung zu leisten. Die Rolle des Patient Service Associate umfasst die Verwaltung von Patientenanfragen, die Koordination von Terminen und die Sicherstellung einer hohen Patientenzufriedenheit. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten und Ihr Engagement für exzellenten Service geschätzt werden. Wenn Sie eine Leidenschaft für die Unterstützung von Patienten haben und in einem innovativen Team arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Mindestens 4 Jahre Erfahrung im Kundenservice, 2 Jahre im medizinischen Bereich bevorzugt.
• Kenntnisse über Richtlinien von Drittanbietern sind erforderlich.

Responsibilities

• Verantwortlich für die Planung und Verwaltung von Patientenanfragen und -terminen.
• Interagieren Sie professionell mit Ärzten und klinischem Personal.

Skills

Kundenservice

Terminplanung

Abrechnungsaktivitäten

Kommunikationsfähigkeiten

Kenntnisse in EPIC

SQL-Kenntnisse

Education

H.S. Diploma/GED

Bachelor of Arts oder Science

Tools

EPIC

Navinet

SQL

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job: Patient Service Associate

Hours: Monday and Wednesday, 4:30p-7:30p, additional hours can be flexible

Location: PMC Outpatient Rehabilitation at Monroe - 2 Centre Drive

Summary:

• The Patient Services Associate (PSA) assists outpatient sites/departments in maintaining a strong patient/customer focus, supports the delivery of high-quality care, and helps meet or exceed patient satisfaction and operational targets. The PSA is responsible for scheduling and backend billing activities, managing physician call related to scheduling, coordinating patient appointments, updating insurance/billing info, and performing all backend billing activities. The PSA functions in a central environment and may rotate between functions and departments.

Responsibilities:

• Ensure timely building of patient schedules according to department protocols. Answer phones promptly, manage patient requests, and route appropriately.
• Utilize knowledge of schedules and protocols.
• Use correct billing and appointment locations.
• Cancel/reschedule appointments as needed and communicate changes to relevant departments.
• Maintain SQL reports to support scheduling and revenue cycle.
• Communicate with local sites regarding patient flow and escalate issues as needed.
• Link referrals and navigate EPIC work queues, escalating issues when necessary.
• Coordinate with admission, transportation, and Utilization Management departments.
• Stay updated on insurance requirements and billing procedures, including managed care plans.
• Achieve proficiency in systems like EPIC, Navinet, and SQL.
• Validate patient demographics and insurance info, and register new patients in EPIC.
• Generate reports related to front-end processes and resolve issues proactively.
• Enter backend charges and coordinate with financial teams for billing accuracy.
• Interact professionally with physicians and clinical staff, ensuring clear communication and understanding of patient requests.
• Build positive relationships with patients by demonstrating knowledge, compassion, and responsiveness.
• Handle stressful situations appropriately and deliver seamless service, including recovery from lapses.
• Maintain patient and family confidentiality, safety, and security.
• Recognize and respect individual differences, adapting interactions as needed.
• Identify opportunities to improve patient experience and provide feedback to management.
• Participate in safety initiatives and promote a culture of safety.
• Support team efforts and assist with workload as needed, asking questions when uncertain.
• Communicate and collaborate effectively with clinical staff and colleagues to serve patients optimally.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Minimum 4+ years customer service experience; 2+ years medical experience preferred
• Knowledge of third-party insurance guidelines
• Advanced degree may substitute experience

Bachelor of Arts or Science preferred.