Patient Services Associate

TEKsystems; Jeffersonville (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is hiring for the Remote Healthcare Customer Service Representative position. This fully remote role focuses on patient outreach and verifying benefits, requiring strong customer service experience and familiarity with medical terminology. Join a team dedicated to providing healthcare support and enjoy benefits like life insurance, retirement plans, and flexible schedules.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Qualifications

• Reliable internet connection and remote work readiness required.

Responsibilities

• Handle 25-50 inbound calls daily related to re-enrollment and reverification.
• Make outbound calls to verify benefits and gather information.
• Document coverage details in a Summary of Benefits.

Skills

Strong customer service and call center experience

Familiarity with medical terminology

Experience in patient services

Job description

Life insurance, sick time, 401(k), retirement plan, remote work

Sep 18, 2025

Job Details

Job Title: Remote Healthcare Customer Service Representative
Location: Remote - Must reside in one of the following states: AZ, CO, FL, GA, IN, KY, MI, MO, NC, OH, SC, WI
Company: TEKsystems (Contract with Pharmacord)
Start Date: October 2025
Pay Rate: $18.00/hour (up to $21/hour based on experience)
Contract Duration: 4 months

About the Role

TEKsystems is seeking compassionate and detail-oriented professionals for a Remote Healthcare Customer Service Representative role supporting Pharmacord. This position focuses on benefit investigations, patient outreach, and provider communication to ensure accurate and timely healthcare support.

Responsibilities

• Handle 25-50 inbound calls daily related to re-enrollment and reverification
• Make outbound calls to providers/payers to verify benefits and gather missing intake information
• Document coverage details in a Summary of Benefits
• Update case notes in the Lynk system to reflect current status and actions taken
• Communicate professionally with both patients and providers

Qualifications

• Strong customer service and call center experience
• Familiarity with medical terminology and basic insurance processes
• Experience in patient services is highly preferred
• Reliable internet connection and remote work readiness

Schedule

Training: First 2 weeks, 8:30 AM - 5:00 PM (Full training approximately 6-8 weeks)
Post-Training Hours: Monday-Friday, either 8:00 AM - 4:30 PM or 9:30 AM - 6:00 PM

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.