Patient Services Associate

University Of Michigan; Ann Arbor (MI); Hybrid; USD 43,000 - 62,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

University of Michigan seeks an applicant services coordinator to support divisional patient care services. You will help maintain patient records, verify information, and act as a primary contact between patients, providers, and staff.

The role emphasizes accurate scheduling, effective communication, and collaboration with QA/QC teams to ensure smooth patient flow and high-quality care. Hybrid work options may be available.

Qualifications

• High School diploma or equivalent.
• 1 year of direct customer service experience with patients or customers.
• Ability to work independently in a dynamic, sometimes stressful environment.
• Strong organizational skills and attention to detail.
• Professionalism, dependability and teamwork.
• Knowledge of basic medical terminology.
• Excellent written and verbal communication.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Maintain accurate patient records and documentation.
• Verify patient information, demographics, medical history and insurance.
• Serve as liaison between patients, providers and staff.
• Communicate appointment changes and test results to patients.
• Assist with administrative tasks and follow-up services.
• Handle payments and issue receipts per guidelines.
• Provide patient-facing service including check-in/check-out.
• Support patient flow and care coordination with healthcare professionals.
• Review electronic orders for future schedules.
• Collaborate with QA/QC to resolve scheduling issues.
• Operate Cisco Finesse scheduling tools throughout the shift.
• Triage calls and manage specialized scheduling (e.g., certain procedures).
• Monitor offsite schedulers and ensure correct MiChart grids.
• Prepare itineraries and correspondence as needed.
• Identify recurring operational problems and participate in solutions.
• Assist with training of new and float staff, including remote-onsite needs.

Skills

Customer service

Written communication

Organizational skills

Multitasking

Teamwork

Independence

HIPAA awareness

Attention to detail

Education

High School diploma or equivalent

Tools

MiChart (Cadence, EpicCare, Radiant)

Job description

We are performing updates and maintenance to improve the applicant experience. As a result, the site will be unavailable from Saturday, August 29, at 9:00 p.m. ET through Sunday, August 30, at 8:00 a.m. ET. During this outage period, applications for job postings cannot be submitted.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

To provide support and coordination of divisional patient care services

Responsibilities*

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Serve as the point of contact between patients, healthcare providers, and administrative staff.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.
• May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
• Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care
• Review and track electronic orders for future date patient schedules.
• Work with QA/QC staff to resolve scheduling conflicts due to patient safety and or order accuracy.
• Operate one or more Cisco Finesse scheduling skills through the entirety of the shift
• Triage phone calls appropriately if unable to directly assist.
• Specialized scheduling that is not done at the call center level, i.e., hernia, bilateral, General Anesthesia, etc.
• Maintain and observe patient scheduling to ensure accurate placement by offsite schedulers.
• Maintain responsibility for MiChart grids.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence as needed.
• Demonstrate ability to complete multiple tasks independently.
• Identify and track reoccurring operational problems and participate in resolution.
• Assist with training of new staff and float staff which will require remote workers to periodically come on site.

Required Qualifications*

High School diploma or equivalent

1 year of experience in direct customer service setting involving face to face or over the phone patient/customer interaction.

Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others.

Demonstrate ability to work independently in an ever-changing and potentially stressful environment.

Demonstrate strong organizational skills.

Demonstrate dependability, professionalism, ability to accept direction and shows attention to detail.

Demonstrate strong written communication skills displaying ability to spell correctly and shows use of proper grammar.

Demonstrate strong interpersonal and oral communication skills including active listening

Excellent attendance record.

• Knowledge of basic medical terminology.

Desired Qualifications*

• Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
• Familiarity with medical terminology.
• Experience in a health care environment.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

University Hospital

Work Schedule

Monday - Friday, 8:30am - 5:00pm

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

282345

Work Location

Michigan Medicine - Ann Arbor

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Posting Begin/End Date

8/28/2026 - 9/04/2026

$43,056.00 - $62,462.40