Patient Services Assistant (Part-Time)

Hudson Headwaters; Town of Harrietstown (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in New York is seeking a Patient Services Assistant (Part-Time) to provide administrative support and ensure quality service for patients. The role requires greeting patients, managing appointments, and maintaining confidentiality of medical records. Ideal candidates possess strong customer service skills and a High School Diploma. Shifts will include evenings and weekends.

Qualifications

• Experience in a medical office or equivalent training.
• Computer training and/or medical terminology preferred.
• Ability to manage multiple tasks and prioritize workload.

Responsibilities

• Greets patients and assists with calls and faxes.
• Schedules/reschedules patient appointments.
• Collects co-pays and reconciles payment batches.

Skills

Customer Service

Communication

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

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Join to apply for the Patient Services Assistant (Part-Time) role at Hudson Headwaters

This range is provided by Hudson Headwaters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.38/hr - $19.38/hr

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule: 20 hours per week. Shifts will vary based on the needs of the Health Center to include an evening and Saturday rotation at our Family Health Center in Lake Placid.

Note: This position will also be required to travel to our Tupper Lake Health Center and our Family Health Center in Lake Placid.

Position Summary

Responsibilities

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
• Patient's usual provider
• Another member of the usual provider's care team
• Another provider in the same site
• Another provider in an alternate HHHN site
• Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient's electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Manager or Lead with training Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned
  
  

Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required
  
  

The pay rate for this position is $19.38/hour.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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