Patient Services Assistant (Full-Time)

Hudson Headwaters; City of Glens Falls (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative health care network is seeking a dedicated administrative support professional to join their team. This remote role, requiring proximity to Glens Falls, involves ensuring seamless communication between patients and providers, managing appointments, and delivering exceptional customer service. Ideal candidates will have a strong background in medical office operations, excellent multitasking abilities, and a commitment to confidentiality. Join a compassionate community-focused organization that prioritizes quality care and collaboration, and make a meaningful impact in the lives of patients every day.

Qualifications

• High School Diploma required, with preference for computer and medical terminology training.
• 1+ year experience in a medical office or equivalent training is necessary.

Responsibilities

• Provide administrative and patient support services in a health care setting.
• Schedule appointments and manage patient information with accuracy.

Skills

Customer Service

Communication Skills

Multi-tasking

Problem Solving

Education

High School Diploma or equivalent

Computer training

Medical terminology training

Tools

Microsoft Office

EMR

Job description

Hudson Headwaters Health Network | Glens Falls, NY 12801

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision: To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships.

Proposed Schedule: 40 hours per week. Monday-Friday, 8am-4:30pm

This is a remote position but must live within driving distance to the health center located in Glens Falls, NY.

Position Summary

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers, and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Greets patients and other visitors promptly and professionally.
• Assists patients, team members, providers, and other team members with incoming and outgoing calls and fax transmissions.
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions.
• Forwards calls, faxes, or other incoming correspondence to appropriate team members, creating a patient case or physically talking with team members as indicated.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check-in.
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
• Patient's usual provider.
• Another member of the usual provider's care team.
• Another provider in the same site.
• Another provider in an alternate HHHN site.
• Informs patients of HHHN Urgent Care sites.
• Collects co-pays, co-insurance, and self-pay balances at the time of visit. Offers patients sliding fee program.
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring prior authorization.
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies.
• Performs all procedures in opening and closing departments in accordance with policy and procedure.
• Provides the highest level of customer service in all interactions with internal and external customers.
• Protects the confidentiality of patient's electronic medical record in accordance with policy and procedure.
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel.
• Attends all expected training and meetings.
• Assists Patient Services Manager or Lead with training Patient Services staff.
• Classifies and barcodes hard copy documents for electronic medical records.
• Reviews and follows policies and legal requirements prior to releasing copies of medical records.

Qualifications

The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions:

• High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

The pay rate for this position is $18.87/hour.