Patient Services Assistant - Float Pool

MyMichigan Health; Sault Ste. Marie (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign on bonus may be available for for

Competitive wages

Benefit package for eligible employees

Job summary

MyMichigan Health seeks a patient services assistant to greet patients, verify demographics, and schedule appointments using EMR systems. You will collect copays, explain policies, and help patients navigate portals while maintaining HIPAA privacy and excellent customer service.

The role emphasizes accuracy in insurance verification, patient data entry, and coordinated referrals across providers, with training on practice policies and patient support tools.

Qualifications

• Education: High School Diploma or GED is required.
• Knowledge of reading, writing, math and computer skills.
• Two years of experience in a medical office or similar setting.
• HIPAA knowledge and patient privacy awareness.
• Strong interpersonal and communication abilities.

Responsibilities

• Strives for excellent customer service; welcomes patients, families and visitors, greets customers and answers calls promptly.
• Verifies and updates patient information; checks insurance coverage and correct provider assignment.
• Schedules patient appointments for all providers using EMR and practice management systems.
• Registers new patients and explains policies; collects emails for portal signup when available.
• Schedules follow-up appointments, tests and procedures; collects copays and processes referrals.

Skills

Customer service

HIPAA knowledge

Telephone etiquette

Communication skills

Computer skills

Education

High School Diploma or GED

Tools

Practice management systems

EMR

Insurance verification systems

Medifax

Population health registry

Iterminal

Job description

Summary

• Sign onbonus may be available for qualified candidates
• Competitive Wages
• Benefit package for eligible employees

Responsibilities

A Day in the Life of a Patient Services Assistant at MyMichigan Health:

(20%) Strives for excellent customer service. Acknowledge and welcome all patients, families and visitors to the practice. Greet customers and answers incoming telephone calls in a timely manner. This person must quickly identify and understand the customer needs, concerns and/or complaints and take required action.

(20%) To assure patient safety and accuracy, patient information is verified and updated; accesses various websites to verify insurance coverage and confirm provider is assigned correctly. Completes and updates all forms including but not limited to patient demographic, Health Insurance Portability Accountability Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary Payer (MSP), and consent for treatment, Health Insurance Portability Accountability Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary Payer (MSP), and consent for treatment.

(20%) Accurately schedules patient appointments for all providers in the practice. Utilizesseveral computer systems including but not limited to practice management, Electronic Medical Record (EMR), insurance verification, Medifax, population health registry, and Iterminal.

(20%) Registers new patients and explains practice policies and procedures, including no show, financial and collection policies. For patient satisfaction survey purposes and portal registration, obtains email address if available from patients.

(20%) Prior to patient departure, schedule future appointments, necessary tests and procedures, collect applicable copayments, process referrals, checks out patients, obtain prior authorizations as needed.

OTHER DUTIES AND RESPONSIBILITIES

Understands HIPAA privacy regulations and applies the regulations to daily incoming and outgoing verbal and written materials and often handles sensitive personal protected health information.

Provides education to patients on Televox, if applicable, the financial policy, protected Health Information (HIPAA), Patient Center Medical Home (PCMH), PRC Customer Satisfaction survey and the Patient Portal.

Extensively coordinates primary care and specialty provider referrals within MyMichigan Health and within other health systems. Will schedule appointments and testing as required as well as obtain insurance authorizations if required.

Maintains cash drawer according to organization protocols and balancing procedures at the end of the day. Post payments to patient accounts.

Processes all incoming communications. Accurately fax, file and scan documents. Accurately maintains documents in the patient medical record.

Performs office opening and closing procedures. May cover in one practice or be able to provide support in multiple practices. Possess knowledge of and accurately performs the medication and prescription release process.

Demonstrates ability and willingness to work as a team member. Communicates in a clear, concise and professional manner.

Trains and orients new employees on the Patient Service Assistant position.

Demonstrates a commitment to the customer's (internal and external) needs consistent with MyMichigan Healths overall mission, policies and procedures.

Performs other duties as assigned.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

• FINGERPRIN - Fingerprinting
• Required
• Equivalent Experience –

Required Education

Requirements We Are Looking For

Education: High School Diploma or GED

Equivalent Experience:

Other Information

EXPERIENCE, TRAINING AND SKILLS

• Knowledge of reading, writing, mathematical and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level:Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
• Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.