Patient Services Assistant

Freseniusmedicalcare; Midland (WA); On-site; USD 32,000 - 40,000; Full time

Job summary

Fresenius Medical Care North America is seeking a Patient Service Assistant to support nursing staff in a dialysis clinic with non-clinical duties related to patient care. You will help maintain a clean environment, assist with meal service, linen, stock, and transport patients as needed.

Requirements include a Patient Service Assistant Certificate or equivalent, strong communication, infection control knowledge, and basic computer literacy.

Qualifications

• Effective communication skills, both written and verbal.
• Knowledge of Infection Control / Hygiene practices and daily application.
• Basic computer literacy to support administrative tasks.

Responsibilities

• Provide non-clinical support to nursing staff in the dialysis clinic.
• Ensure cleanliness and neatness of patient areas and stock rooms.
• Assist with meal service and nutrition orders for patients.
• Support with linen, waste disposal, and stocking of consumables.
• Assist with patient transport and basic collection of samples as needed.
• Participate in quality improvement activities and uphold safety policies.

Skills

Effective communication

Team player

Infection control knowledge

Basic computer literacy

Education

Patient Service Assistant Certificate

Job description

Whatyou’llachieve

As aPatient Services Assistant,you’ll provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirectpatient care. Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly workingtowards their achievement.

You will:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room.
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures.
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering.
• Serves, distributes and collects patient / visitors’ meals and refreshments.
• Arranges patient transport from Dialysis treatment.
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Monitors consumable stores and orders stock as required.
• Confirms delivery of stock, checks inventory and documentation.
• Performs stocktake when requested.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Orders and pack away linen.
• Assist in the collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Improvements activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
• Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner.
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
• Knowledge of Work Health and Safety as it relates to the role within the facility.
• Understanding of the Quality improvement process and risk management obligations.
• Demonstrated skills in food preparation and presentation.
• Basic office skills, including filing and answering telephone enquiries.
• Previous experience in patient assistant role.
• Basic computer literacy.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Take the first step toward a career that truly matters.

At Fresenius Medical Care, every team member plays a vital role in improving the lives of patients with chronic kidney disease. We value your unique skills, your dedication to care, and your commitment to making a difference every single day.

Requirements

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Team player

Locations

• AUS Midland - Clinic

Application closing date:(30 daysfrom date of posting)

Whowe are.

At Fresenius Medical Care, we believe in the life-changing power of care.

Every day, our people make a meaningful impact on the lives of patients around the world.That’swhy we put our team members at the heart of everything we do — empowering them with purpose, innovation, and support.

If you're looking to grow your career in a place where your work truly matters, where advanced medical technology meets compassionate care, and where collaboration drives progress —we’re looking for you.

Fresenius Medical Care is a global leader in dialysis and chronic kidney disease care, united by a shared commitment to improving patient outcomes and quality of life. Join us in building a healthier future — becausecaring takes all of us.

Creating a future worth living. For Patients. Worldwide. Every day.

We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone can thrive. Learn more aboutourabout our values here.