Patient Services Advisor (Clinical Coder)

Allscreens Nationwide Ltd; Virginia (MN); On-site; USD 28,000 - 37,000; Full time

Job summary

A Patient Services Advisor role at Allscreens Nationwide Ltd involves developing thorough knowledge of practice procedures and working with written protocols. You will handle mail, GP2GP tasks, coding of clinical correspondence, pathology requests, and NHS Mail inbox while maintaining absolute confidentiality at all times.

You will also uphold information governance and data protection requirements, and share coverage duties for reception and telephones when needed, ensuring smooth, compliant

Qualifications

• Experience with clinical coding and GP2GP tasks.
• Ability to follow written protocols and maintain confidentiality.
• Experience handling patient records and sensitive information.

Responsibilities

• Process GP2GP tasks and summarise patient records.
• Code clinical correspondence accurately.
• Open and manage incoming mail and requests.
• Manage pathology requests and NHS Mail inbox.
• Maintain information governance and data protection compliance.
• Cover reception and telephones when required.

Skills

Clinical coding

Strong communication

Information governance

Tools

NHS Mailbox

Job description

Patient Services Advisor (Clinical Coder)

To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. Opening and managing incoming mail Processing GP2GP Tasks Summarising patients medical records Coding clinical correspondence Managing Pathology requests Managing our online consultation inbox Managing our NHS Mailbox General day to day administrative duties Covering Reception & Telephones when required Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations.

Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

• The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate