Patient Services/Accounts Coordinator

Uconn Health Center; Farmington (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

UConn Health Center is seeking a working supervisor for patient account functions at the Farmington campus. The role focuses on planning unit workflow, supervising staff, and ensuring accurate billing and collections across the revenue cycle.

Responsibilities include coordinating with operating units, reviewing accounts, and implementing unit procedures. The position requires five years of related experience and knowledge of medical terminology. Some supervisory duties are included.

Qualifications

• Five years experience in patient services, billing, accounts or customer service.
• Experience supervising staff preferred.
• Knowledge of hospital billing practices.

Responsibilities

• Plans unit workflow and determines priorities.
• Schedules, assigns, oversees and reviews work.
• Establishes and maintains unit procedures.
• Provides staff training and assistance.
• Conducts or assists in conducting performance evaluations.
• Acts as liaison with operating units, agencies, patients and outside officials regarding unit policies and procedures.
• May make recommendations on policies or standards.
• May prepare reports and correspondence.
• Maintains on-line batch control system.
• Oversees input of all miscellaneous charges/cash/insurance receipts/adjustments to the system.
• Maintains coding system in revenue file.
• Reviews discharge edit, pending accounts, inpatient A/R for aging accounts, third party accounts.
• Monitors performance of collection agencies and makes recommendations for continuing/discontinuing such agencies.
• May recommend referrals to attorney for legal action.
• Performs registrations and billings.
• Performs related duties as required.

Skills

Patient accounts knowledge

Interpersonal skills

Oral and written communication

Time management

Supervisory ability

Knowledge of billing regulations

Knowledge of medical terminology

Knowledge of computers

Scheduling workflow

Analytical skills

Tools

Epic Systems

Job description

The University of Connecticut Health Center is an affirmative action employer, in addition to an EEO and M/F/V/PWD/PV employer.

All employees are subject to adherence to the State Code of Ethics which may be found at www.ethics.state.ct.us.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

At the UCHC, this class is accountable for acting as a working supervisor for those engaged in patient account functions.

Supersvision Received

Receives general direction from an employee of higher grade.

Examples of Duties

• Plans unit workflow and determines priorities.
• Schedules, assigns, oversees and reviews work.
• Establishes and maintains unit procedures.
• Provides staff training and assistance.
• Conducts or assists in conducting performance evaluations.
• Acts as liaison with operating units, agencies, patients and outside officials regarding unit policies and procedures.
• May make recommendations on policies or standards.
• May prepare reports and correspondence.
• Maintains on-line batch control system.
• Oversees input of all miscellaneous charges/cash/insurance receipts/adjustments to the system.
• Maintains coding system in revenue file.
• Reviews discharge edit, pending accounts, inpatient A/R for aging accounts, third party accounts.
• Monitors performance of collection agencies and makes recommendations for continuing/discontinuting such agencies.
• May recommend referrals to attorney for legal action.
• Performs registrations and billings.
• Performs related duties as required.

Knowledge, Skill and Ability

• Knowledge of patient accounts functions.
• Knowledge of health center policy and procedures.
• Knowledge of computers.
• Knowledge of physician billing systems, including appropriate coding references.
• Knowledge of collection and billing regulations and procedures.
• Knowledge of medical terminology.
• Considerable interpersonal skills; oral and written communication skills.
• Ability to schedule and prioritize workflow.
• Ability to analyze fee schedules.
• Some supervisory ability.

Experience and Training

• General Experience: Five (5) years experience in a patient services/billing/accounts or customer service environment.

Preferred Qualifications

• Certified Healthcare Access Associate (CHAA) certification.
• Minimum of 1 year of lead/supervisory experience.
• Minimum of 2 years of Epic Systems experience.
• Minimum of 2 years of admissions/check-in experience.
• Minimum of 3 years of healthcare registration experience.

Schedule

• This position is full-time, Tuesday through Saturday from 11:00 pm to 7:30 am (varied shifts as needed) with rotating holidays.