Patient Service Technician-CMV

Apria; Santa Fe Springs (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Patient Service Technician to deliver medical equipment to patients' homes. This role involves providing excellent customer service, ensuring patients understand how to operate their equipment, and maintaining delivery logs. Candidates should have a high school diploma, a valid driver's license, and a patient-focused attitude.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

Qualifications

• Must be at least 21 years old.
• At least one year of related work experience.
• Minimum three years of driving history.

Responsibilities

• Load and unload medical equipment, oxygen, and supplies.
• Deliver medical equipment to homecare patients and instruct on use.
• Complete delivery logs and vehicle maintenance logs.

Skills

Patient-focused attitude

Problem-solving skills

Effective communication

Integrity and credibility

Education

High School Diploma

Job description

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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

Job Summary

Our Patient Service Technicians positively impact the lives of patients each and every day by delivering medical equipment to them in their home. They provide excellent customer service by communicating product information, offering solutions, and ensuring understanding of relevant details so that patients feel comfortable operating their equipment.

Salary Range

$21.00 - $23.05/Hour

Essential Duties And Responsibilities

1. Load and unload medical equipment, oxygen, and supplies onto and off of delivery vehicles.
2. Deliver medical equipment to homecare patients; including setting up the equipment, instructing patients on its basic use, and assisting with troubleshooting. Also responsible for picking up equipment.
3. Proactively communicate estimated arrival times to patients and/or family members to prevent service failures.
4. Complete delivery logs, forms, reimbursement documents, and vehicle maintenance logs via paper or electronic means.
5. Perform routine vehicle maintenance and daily inspections; report issues or malfunctions.
6. Respond to critical situations during business hours and on an on-call basis.
7. Follow all traffic laws and regulatory requirements, including safe driving habits and documentation.
8. Adhere to mandatory reporting requirements related to safety and environment conditions.
9. May assist with cleaning and repairing equipment, scheduling deliveries, and other duties as needed.

Qualifications

• High School Diploma required
• Must be at least 21 years old
• At least one year of related work experience
• Minimum three years of driving history

Licenses and Certifications

• Active, valid Driver’s License
• Completion of Apria Healthcare's Driver Training Program
• Compliance with D.O.T., F.D.A., and Joint Commission regulations

Skills and Abilities

• Patient-focused attitude
• Problem-solving skills
• Effective communication
• Integrity and credibility

Physical Demands and Work Environment

This role requires physical activities such as lifting, reaching, climbing, and operating vehicles, often in varying weather and lighting conditions. Reasonable accommodations can be made for individuals with disabilities.

If you believe this is the next step in your career, we encourage you to apply. Applications are accepted ongoing.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, or other protected status.