Patient Service Specialist-Ophthalmology-Full Time

Guthrie; Sayre (Bradford County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer"s"s

Career development and advancement

Tuition assistance programs

Employee wellness and support

Job summary

Guthrie is seeking a Full-Time Patient Service Specialist for our Opthalmology department in Sayre, PA. You will be the first contact for patients, ensuring smooth front-office operations, accurate registration, and excellent customer service in a fast-paced medical practice.

The role supports clinical teams, maintains up-to-date patient information, and helps create a welcoming care journey. Strong communication and computer skills are essential.

Qualifications

• High School diploma or GED required; Medical Office Assistant training preferred.
• Experience in customer service in a fast-paced setting.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous, professional, and timely manner.
• Answer telephones in a friendly and efficient manner; screen calls and take messages.
• Schedule and maintain all patient appointments electronically; verify information.
• Register patients and verify demographics and insurance; scan insurance cards.
• Verify eligibility for major insurance carriers and complete required forms.
• Inform and collect copayments, deductibles, deposits, or unpaid balances.
• Daily cash-out and balancing per policy.
• Coordinate information between patients, physicians, hospital staff and departments; inform patients of delays.
• Adhere to policies and attend meetings/huddles; maintain HIPAA confidentiality.
• Prioritize daily tasks in a fast-paced team setting; participate in quality initiatives.

Skills

Customer service

Communication

Time management

Attention to detail

Punctuality

Teamwork

Education

High school diploma or GED

Medical Office Assistant training (preferred)

Tools

EMR / Electronic Medical Records

Medical office software

Job description

Patient Service Specialist - Opthalmology (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Opthalmology is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Sayre, PA

This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday

Full-time position Typical hours: Monday - Friday 8-5

May travel to other locations

What You’ll Receive

• Competitive compensation
• Comprehensive health coverage
• Immediate PTO accrual
• Retirement plan with employer contributions
• Career development and advancement opportunities
• Tuition assistance programs
• Employee wellness and support resources

Opthalmology- Sayre

• Guthrie describes its Specialty Eye Care team as the largest eye care practice in the area, offering a wide range of ophthalmology and optometry services.
• Guthrie Specialty Eye Care provides treatment for cataracts, glaucoma, retinal conditions, corneal diseases, diabetic eye disease, and other complex eye conditions. As a PSS, you are often the first point of contact, helping patients begin their care journey

Position Summary

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self-motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience

Demonstrated customer service commitment in a fast-paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie's Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre-certifications and referrals.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. 's policies and guidelines.
7. Responsible for daily cash-out and balancing in accordance with the Patient Cash Control Policy.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast-paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties

1. Other duties as assigned.