Patient Service Specialist

ccf; Ashland (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Cleveland Clinic Health System’s Ashland Ophthalmology is looking for a Patient Service Specialist to join the Administration-Ambulatory Operations team in Ashland. You will welcome patients, collect co-pays, and help with visit preparation and scheduling.

You will collaborate with physicians to ensure a smooth checkout process, assist with MyChart enrollment, and support registration and pre-registration activities.

Qualifications

• High School Diploma or GED with 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• Or an Associate's Degree with 1 year of experience.
• Or a Bachelor's Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Responsibilities

• Check in patients, collect co-pays and schedule visits.
• Assist with kiosk use and pre-registration.
• Support scheduling, MyChart enrollment.
• Coordinate with physicians to ensure smooth checkout.
• Enter and maintain patient information.
• Provide exceptional patient and visitor experiences.

Skills

Customer service

Basic math skills

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

PC window applications

Job description

Job Title

Patient Service Specialist

Location

Ashland

Facility

Ashland Ophthalmology

Department

Administration-Ambulatory Operations

Job Code

B15028

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Job Details

As a Patient Service Specialist, you'll help create an exceptional experience for patients, families and visitors from arrival through checkout. You'll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You'll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works 8:00am to 5:00pm with occasional weekends and holidays.

A caregiver who excels in this role will:

• Provide comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.