Patient Service Specialist

Advocate Aurora Health; Shelby (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance and paid parental/

Job summary

Advocate Health is seeking a Unit Secretary at Carolinas Medical Center in the Oncology Medical department. This full-time role covers 40 hours per week, Monday through Friday, 7:45 am to 4:15 pm. A high school diploma or GED is required, with experience in healthcare preferred.

Responsibilities include patient identification, HIPAA compliance, and coordinating with the multidisciplinary team. Compensation ranges from $20.80 to $31.20 per hour with comprehensive benefits.

Qualifications

• High school diploma or GED required; healthcare experience preferred.
• Strong communication and customer service skills; knowledge of medical terminology.
• Experience with patient identification, HIPAA and CMS regulations a plus.

Responsibilities

• Reviews and documents patient identification and assigns armbands.
• Communicates with patients, visitors, staff, and physicians with accuracy.
• Ensures HIPAA, CMS, and Medicare/Medicaid compliance in registration.
• Maintains continuity of departmental operations.
• Refers patients to Patient Financial Resource Services when needed.
• Directs patients to Drug List Techs for pre-surgery medication updates.
• Provides age-appropriate care and information to families and patients.
• Supports staff to maintain a caring, compassionate environment.

Skills

Communication

Customer service

Medical terminology

WakeOne

Teamwork

Education

High school diploma or GED

Job description

Department:

37283 Carolinas Medical Center - LC: Oncology Medical: Cleveland

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Monday - Friday
• 7:45 am - 4:15 pm

Pay Range:

$20.80 - $31.20

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

N/A

ESSENTIAL FUNCTIONS:

1. Reviews and documents patient identification, and places armbands on patients arriving for care.

2. Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.

3. Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.

4. Provides continuity in departmental operations.

5. Refers patients to PFRS (Patient Financial Resource Services) when necessary.

6. Refer patients to Drug List Techs for update of medications before surgery as needed.

7. Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.

8. Assists departmental staff in providing a caring compassionate environment.

SKILLS/QUALIFICATIONS:

• Excellent oral, written, and interpersonal communication skills
• Focus on customer service skills
• Knowledge of medical terminology
• Ability to use WakeOne
• Organized and ability to work as a team member

WORK ENVIRONMENT:

• Clean, well-lit, comfortable environment
• Subject to many interruptions
• Occasional pressure due to multiple calls and inquiries
• Occasional exposure to patient elements
• Moderate noise level

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.