Patient Service Specialist

Great Lakes Eye Care; Saint Joseph (MI); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Great Lakes Eye Care is seeking a Patient Service Specialist to support front desk operations and patient flow in a community ophthalmology practice. The role involves scheduling, answering calls and emails, and ensuring a smooth patient experience.

Anchored to a home office with occasional coverage at nearby locations, this position welcomes all experience levels and offers training. Join a collaborative team focused on compassionate care and professional development.

Qualifications

• Strong communication and customer service skills.
• Organized and detail-oriented.
• Able to multitask and solve problems.
• Professional, compassionate, and team-oriented.
• Basic computer skills and willingness to learn.

Responsibilities

• Schedule and coordinate patient appointments and testing.
• Answer calls, emails, and patient questions.
• Manage physician schedules and resolve conflicts.
• Greet and assist patients professionally.
• Verify patient and insurance information.
• Maintain accurate records and provide efficient, patient-focused service.

Skills

Customer service

Communication

Organized

Detail-oriented

Multitask

Problem solving

Tools

Basic computer skills

Job description

Patient Service Specialist – Full-Time or Part-Time

Great Lakes Eye Care

Hiring for all experience levels — training provided!

About Us

Great Lakes Eye Care is growing! We’re looking for a Patient Service Specialist who wants a long-term career with growth opportunities in a supportive, patient-centered environment. In this role, you’ll provide exceptional care and ensure every patient has a smooth, positive experience. If you enjoy helping people, working in a collaborative team, and learning new skills, this is a great opportunity to build your career.

Key Responsibilities

• Schedule and coordinate patient appointments and testing.
• Answer calls, emails, and patient questions.
• Manage physician schedules and resolve conflicts.
• Greet and assist patients professionally.
• Verify patient and insurance information.
• Maintain accurate records and provide efficient, patient-focused service.

Qualifications

• Strong communication and customer service skills.
• Organized and detail-oriented.
• Able to multitask and solve problems.
• Professional, compassionate, and team-oriented.
• Basic computer skills and willingness to learn.

Location

The role is anchored to an assigned home office determined by geographic proximity. Periodic coverage at an adjacent location may be needed.