Patient Service Specialist

Michigan Healthcare Professionals, P.C.; Michigan; On-site; USD 42,000 - 48,000; Full time

Job summary

Michigan Healthcare Professionals, P.C. is seeking a Patient Services Specialist to provide administrative and patient support to staff, patients and physicians, serving as a key link between patients and the clinical team to ensure professional, efficient service.

In this role you will manage patient flow, schedule appointments, assist with billing questions, maintain accurate patient records, and support front-desk operations while upholding privacy policies and collaborating with a

Qualifications

• Administrative experience in a busy, customer-focused environment.
• Strong organization and communication skills.
• Experience with patient billing systems.
• Proficiency with clinical administration systems and Microsoft Office.
• Travel to other centers as required.

Responsibilities

• Provide patient service including handling inquiries and directing flow.
• Maintain patient records and scheduling.
• Assist with billing and insurance queries.
• Keep waiting areas clean and organized.
• Support Physicians and multidisciplinary team.
• Adhere to privacy policies.

Skills

Administrative experience

Strong organization

Communication skills

Medical office experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

Job Description

Job Description

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

ESSENTIAL DUTIES AND RESPOSIBILITES:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.

• Adhere to the policies and procedures as documented in the work instruction manual and as directed
• Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
• General administrative and patient support duties, e.g. document management, report generation

Your key working relationships:

As the Patient Services Specialist, you need to develop strong relationships with the following internal parties:

• Patients
• Physicians both internal and external
• Patient Services teams
• Financial Counsellors
• Radiation Therapists
• Center Lead
• Regional Lead
• Quality
• External vendors

Experience & Qualifications:

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers