Patient Service Specialist

SunState Medical Specialists; Miami (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to ensure a high level of patient service, anticipate needs, and respond to feedback. You will support physicians and staff, manage patient flow, and handle inquiries about billing and insurance.

In this role you will maintain patient records, schedule appointments, admit and discharge patients, and keep front desk and waiting areas organized.

Qualifications

• High School Diploma or equivalent.
• Demonstrated administrative experience in a busy, customer-focused environment (medical preferred).
• Handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills; liaise with internal/external stakeholders.
• Proven ability to work independently and in a team.
• Knowledge of patient billing systems and funding mechanisms.
• Experience using clinical administration systems and Microsoft Office.
• Collaborative approach with administration and other internal customers.
• Flexible work approach; travel to other centers as required.

Responsibilities

• Monitor and respond to patient feedback and queries.
• Direct patient flow and maintain waiting room appearance.
• Answer phones promptly and assist with billing/insurance questions.
• Support physicians and staff as needed; assist with referrals and records.
• Schedule appointments; ensure completeness of patient records before/after visits.
• Register new patients and manage patient data accurately.
• Adhere to policies; participate in team huddles and problem solving.
• General administrative and patient support duties (document management, reports).

Skills

Organizational skills

Communication skills

Team collaboration

Customer service

Administrative experience

Education

High School Diploma or equivalent

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.

• Adhere to the policies and procedures as documented in the work instruction manual and as directed Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
• General administrative and patient support duties, e.g. document management, report generation

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers