Patient Service Specialist

GCFL Genesis Care USA of Florida, LLC; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

SunState Medical Specialists (SMS), part of OneOncology in Florida, seeks a Patient Services Specialist to deliver top-tier patient service, manage appointment flow, and assist with billing inquiries.

Responsibilities include scheduling physician visits, maintaining patient records, and ensuring privacy compliance while supporting a multidisciplinary team across centers in Florida.

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer-focused environment; medical preferred.
• Handle and resolve urgent matters and time-critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work.
• Travel as required to other centers.
• Bilingual preferred (English/Spanish)

Responsibilities

• As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
• You are expected to maintain a professional service which meets patient needs.
• Respond to queries while respecting privacy policies.
• Direct the flow of patients and coordinate scheduling with physicians.
• Assist with patient questions regarding billing and insurance payments.
• Maintain and improve the patients’ waiting room and common areas.

Skills

Administrative experience

Customer service

Time management

Communication skills

Bilingual English/Spanish

Travel flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description

• As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
• You are expected to maintain a professional service which meets patient needs.
• Customer Service Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management
• You are required to work co-operatively within a multidisciplinary team and assist other team members to achieve team objectives and work outcomes.
• Adhere to the policies and procedures as documented in the work instruction manual and as directed
• Contribute to team development through contributing in team huddles, participating in team problem solving, supporting Center Leads and Physicians with ad hoc tasks, etc.
• General administrative and patient support duties, e.g. document management, report generation

Qualifications

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work
• Travel as required to other centers
• Bilingual preferred (English/Spanish)

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.