Patient Service Specialist

Metro Vein Centers; Detroit (MI); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Job summary

Metro Vein Centers in Detroit, MI is seeking a Patient Support Specialist for their growing healthcare practice. This role serves as the first point of contact for patients, explaining insurance benefits, processing payments, and ensuring HIPAA compliance. Ideal candidates will have 1-2+ years of experience in healthcare support, excellent customer service skills, and familiarity with EMR systems. The position offers starting compensation of $20.00 per hour and comprehensive benefits to support your well-being.

Qualifications

• 1-2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role.
• Strong comfort level explaining medical bills, insurance terms, and benefit details.
• Excellent phone communication and customer service skills.

Responsibilities

• Serve as the first point of contact for incoming calls from patients and internal teams.
• Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options.
• Process payments and accurately document interactions within the EMR system.

Skills

Healthcare experience

Customer service skills

Attention to detail

Medial billing knowledge

Tools

EMR systems (Athena Practice or similar)

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state‑of‑the‑art vein treatments. Our board‑certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we’re building the future of vein care—delivering compassionate, results‑driven care in a modern, patient‑first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

What You’ll Do

• Serve as the first point of contact for incoming calls from patients and internal teams
• Deliver clear explanations of insurance benefits, out‑of‑pocket costs, and payment options
• Review patient accounts and resolve billing‑related concerns with professionalism and urgency
• Process payments and accurately document interactions within the EMR system
• Verify insurance eligibility, network status, and patient coverage using payer tools
• Ensure first‑call resolution by addressing concerns fully and empathetically on initial contact
• Maintain strict HIPAA compliance and patient confidentiality
• Collaborate across departments to provide a seamless, transparent patient journey
• Accurately log all communications, escalations, and follow‑up actions
• Support additional team needs and responsibilities as assigned

What You’ll Bring

• 1–2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role
• Strong comfort level explaining medical bills, insurance terms, and benefit details
• Excellent phone communication and customer service skills
• Meticulous attention to detail and documentation
• Familiarity with EMR systems (Athena Practice or similar preferred)
• Understanding of RCM processes and payer requirements
• Ability to work independently in a remote setting while collaborating with cross‑functional teams

Preferred Skills

• Previous experience with Athena Practice or equivalent systems
• Exposure to RCM vendors (onshore or offshore)
• Bilingual in Spanish (a plus, not required)

Benefits to Support Your Wellbeing & Lifestyle

Full‑time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company‑Paid Life Insurance
• Short‑Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Compensation

• Starting at $20.00 & Up Based on Experience

The Metro Vein Centers Difference

Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well‑being. From the first conversation to the final follow‑up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem‑solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.

We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice

Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.

To learn more about how we collect, use, and protect your information, please review our privacy policy here.