Patient Service Representative - West Adams Primary Care

The Regents of the University of California; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent education institution in Los Angeles is seeking a Patient Services Representative to act as a liaison for patients and physicians. The role requires strong communication skills and the ability to assist patients efficiently in navigating health services. Ideal candidates have experience managing competing demands and establishing productive relationships. This position offers a salary range of $30.36 - $43.49 hourly with a Monday to Friday work schedule.

Qualifications

• Experience in prioritizing job responsibilities and managing competing demands.
• Strong interpersonal skills to work with diverse faculty and patient populations.
• Effective verbal communication skills for problem-solving.

Responsibilities

• Act as a liaison for patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.

Skills

Skill in setting priorities

Ability to establish productive relationships

Skill in verbal communications

Ability to interact diplomatically with patients

Job description

The Patient Services Representative will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:

• acting as a liaison for the patients and physicians in the practice
• assisting patients in accessing service within the health system
• facilitating communication with referring physicians referring patients to appropriate resources
• providing follow-up through telephone and EPIC/CareConnect

Job Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process and managed care programs.
• Knowledge of specific specialty practice and workflows.

Salary Range: $30.36 - 43.49 Hourly

Work Schedule: Monday - Friday: 8:00am - 5:00pm