Patient Service Representative - Urgent Care

Warren Clinic, Inc.; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Warren Clinic, Inc. is seeking a front office professional to perform reception, registration and billing in the medical practice front office. The role supports efficient patient care and accurate data handling in a fast-paced environment.

The candidate will greet patients, verify demographics and eligibility, record charges, and assist with scheduling and communications with providers and staff. This position requires strong PC and EMR skills and a customer-focused approach.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months front-facing customer service or medical office experience preferred.
• Proficient PC and software skills required.
• Ability to organize, prioritize and communicate effectively.

Responsibilities

• Greets and directs patients and visitors per office protocols.
• Registers demographic and billing information and determines eligibility.
• Maintains medical records and prepares charts and test results.
• Uses EMR and billing systems to process tasks per policies.
• Records, posts charges and payments to patient accounts.
• Schedules appointments and communicates delays or changes to staff.

Skills

PC skills

Multitasking

Data recording

Interpersonal communication

Organizational skills

Quick learning

Critical thinking

Education

High School Diploma or GED

Tools

EMR software

Billing software

Job description

Job Summary

Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum 6 months of front facing customer service or medical office experience, preferred.

Knowledge, Skills and Abilities

• Demonstrated PC skills.
• Effective organization of multi-task role.
• Ability to accurately record and interpret data.
• Effective interpersonal, written and oral communication skills.
• Ability to organize and prioritize work in an effective and efficient manner.
• Ability to learn quickly.
• Effective critical thinking and use of logic.

Essential Functions and Responsibilities

• Maintains exemplary patient satisfaction and participates as an engaged team member.
• Greets and directs patients and visitors according to established office protocols.
• Informs patients of delays in care.
• Communicates schedule changes to physicians, clinical assistants and other staff as appropriate.
• Maintains and corrects environment for cleanliness and safety.
• Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.
• Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Prepares encounter forms and other supporting billing documentation.
• Maintains and distributes provider schedules including application of templates, hold times, etc.
• Determines and collects co-pays and deductibles from patients.
• Requests payments of self pay balances according to policies.
• Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis.
• Converts provider written description of diagnosis to appropriate ICD-9 code.
• Posts charges and payments to patient accounts.
• Reviews and corrects rejected or denied claims.
• Reviews and assists in collections of past due accounts.
• Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
• Makes calls to patients to remind them of pending appointments or communication from provider.
• Distributes mail and other communication to patients, providers and staff.
• Determines eligibility and obtains authorization for services.
• Schedules tests and appointments for referred services.
• Tracks referrals made for specified services.
• Participates in quality initiatives and safety functions.
• Assists in identifying and ordering needed supplies.
• Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.

Decision Making

Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

Working Relationships

Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Urgent Care Ecb Pool - Warren Clinic Location

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability

Employer Overview

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.